Provide services to support the efficient and effective delivery of the Rural Financial Counselling Program in regional NSW.

ADMINISTRATION

Provide administrative and technical support to counsellors and managers throughout the service delivery process

Collate and complete transactional client applications for grants and subsidies

Maintain accurate program and other relevant data

CUSTOMER SERVICE

Provide high level internal and external service and support to clients and RFC’s

Provide assistance to incoming 1800 call, webchat, web page and referred clients in relation to programs provided by government and industry

Respond to, and complete, transactional enquiries

Identify opportunities for clients to engage with a Financial Counsellor

Maintain a basic knowledge of issues impacting farming and other small businesses relevant to the local region

FINANCIAL ANALYSIS

Collate financial information, input and review financial data and complete other tasks to support financial analysis

Maintain up to date knowledge of State Government, Federal Government and other assistance programs available to clients

Support the completion of client file audits including providing insights and opportunities improvement

PROJECT DELIVERY

Develop project plans and tools to assist in project delivery

Complete assigned project tasks as required

Support project reporting and evaluation processes