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Customer Experience Specialist

HORNER Recruitment
Mulgrave, VIC
A$60,000-$67,000 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 5 days ago


  • Modern office / on-site games room / great culture!
  • Convenient parking, on-site childcare services and plenty of nearby cafes
  • Full-time, permanent role with excellent opportunities for career growth


What's In It for You:

  • Competitive annual salary package of $67,000
  • Vibrant office with a motorised desk and stunning bay views
  • Work in a friendly and encouraging atmosphere with a positive team
  • Receive comprehensive training and continuous support to help you excel


What You'll Be Doing

  • Providing top-notch customer service through phone calls and emails, responding promptly and professionally
  • Resolving customer issues efficiently while maintaining high service standards
  • Working with customers and dealerships to handle follow-ups and booking confirmations seamlessly
  • Working collaboratively with your team to ensure customer satisfaction


To be successful you will have:

  • 1-2 years of experience in a customer service or similar role
  • Proficiency in Microsoft Office Suite and the ability to quickly adapt to new systems/software
  • Strong attention to detail and accuracy in your work
  • Excellent written and verbal communication skills
  • Ability to prioritise effectively, and work both independently and as part of a team
  • Australian Citizenship or Permanent Residency

Ready to Take the Next Step in Your Career?
Submit your resume and cover letter today! Let us know why you're the perfect fit for this role.
If you have any questions or would like more information, please call Grace on (03) 8558 4444 or email [email protected]

At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.

We provide reasonable adjustments for individuals with disability - please email [email protected] if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.


About HORNER Recruitment

Lucas Heights, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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