Company Overview
Scene to Believe is a top-tier event photography and services provider across Australia and New Zealand, dedicated to crafting unforgettable experiences with innovative products and exceptional service that truly make an impact. We’re seeking reliable Workshop & Technical Support Team members to join our dynamic team, playing a crucial role in supporting service delivery excellence.

The Opportunity
Join the Workshop & Technical Support Team and assist the Photography & Technical Manager in ensuring smooth operations. During the pre-season, you will maintain and organise equipment, ensuring offsite staff will be receiving fully functional equipment for their needs. You'll also keep the workshop prepared for peak season. In the Santa season, you'll train as a Tech Support Officer, managing calls from on-site teams, providing troubleshooting, and resolving issues in a dynamic, fast-paced environment where adaptability is essential.

Key Responsibilities:

Pre-Season

General Workshop and Wardrobe Support: Stock-take, cleaning and maintaining storage, packing and unpacking freight, picking up and dropping off deliveries, WHS support. Assist the Technical Manager and Assets & Logistics Manager with other general tasks as required.

Cable and Equipment Setup: Efficiently set up photography road cases, ensuring all equipment, cables and components are correctly connected and organised.

Equipment Testing: Thoroughly test all photography equipment and point-of-sale systems to ensure they meet quality standards and are ready for use.

Asset Management: Maintain accurate records of equipment inventory, ensuring all items are tracked, labelled, and accounted for.

Santa Season

Provide Technical Support: Answer calls from on-site teams, troubleshoot issues, and provide timely solutions for hardware, software, and network-related problems.

Diagnose and Resolve Issues: Quickly identify the root causes of technical problems and implement effective solutions to minimise downtime.

Escalate Complex Issues: Escalate unresolved or complex technical problems to senior staff for further support when necessary.

Document Solutions: Maintain clear records of issues, resolutions, and procedures to build a knowledge base for future reference.

Collaborate Across Teams: Work closely with other departments (Customer Care, Account Managers) to ensure seamless support and issue resolution.

Adapt and Prioritise: Work in a fast-paced environment, handling multiple issues simultaneously, and adjust priorities as needed to ensure smooth operations during peak times.

Work hours/days:

During the lead-up to peak season (June - Sept), hours and days will vary from 2-4 days.

During Oct, Nov and Dec, employees are rostered for peak hours and rostered days may increase to 5-6 days per week.

Weekend work may be required Oct - Dec

Rostered hours between Nov-Dec may include 7.5 hours between 6:30am and 12:00am

Overtime may be required and paid at the prevailing award rates (only applies if required outside rostered periods).

Employment Requirements:

Drivers License

Working With Children Check or ability to attain one

Fork Lift License (desirable, not mandatory)

How to Apply:
If you're ready to join our team, please submit your resume and a cover letter outlining your relevant experience and skills.

Please note: You must have the right to live and work in Australia to apply for this position.

Scene to Believe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.