Our motel

The Villa Nova is a 24-room motel perfectly positioned to access all Toowoomba has to offer - including the City Centre, City Golf Course and shopping complexes, with restaurants and clubs a short stroll away.

Our guests find our modern, well-appointed apartments the perfect place to stay - whether for business or leisure, - as there is a range of bedding configurations suitable for business travel or family stays.

We pride ourselves on genuine country hospitality, supported by professional, friendly guest services that reflect our values as owners.

Position objective and working relationship

This is a hands-on role and includes responsibility for all day-to-day motel operations, team leadership, and ensuring compliance with all relevant WHS, fire, licensing, and essential services legislation. The successful applicants will also support and eventually lead the housekeeping team.

As owners, we aim to establish an open, friendly, and mutually respectful relationship with our managers. Communication and teamwork are at the heart of our approach.

Although we operate with a casual, approachable style, we are committed to excellence and expect the same from our managers. We welcome new ideas and encourage open discussion, but we also need confidence that our direction will be followed when decisions are made.

Our support to you

As owners, we believe in hands-on support during the transition period and beyond:

Initially, we will manage the housekeeping roster while you settle into the broader demands of the role.

We meet with our managers fortnightly for meetings or as required for support, and undertake specialised maintenance and room upgrades from time to time

As managers, you are encouraged to contact us at anytime — we are here to support you when you need

Back-office and administrative duties will remain the responsibility of us (the owners)

Key Accountabilities

Live onsite, work weekends and public holidays

Undertake all daily motel operations, including but not limited to:

Reception including guest meet and greet, bookings, enquiries and assistance

Administration:

Respond to guest feedback

Assist owners in the regular monitoring of room rates in response to local events

Team management, including rostering

Strip rooms in preparation for housekeepers

Ordering and stock take, including inventory management

Undertake basic room maintenance as required

Grounds maintenance including lawn mowing, edging and hedging

Organise and liaise with trade contractors if required

Required skills/qualifications

ABN and current Public Liability insurance

Demonstrated motel management experience and/or willingness to train within the motel industry (contract to be determined with successful applicant)

Passion and the motivation to succeed.

High standard of interpersonal skills with an ability to communicate and build rapport with a diverse range of people

High level of computer proficiency including Microsoft suite and Xero or similar

Working knowledge of Property Management Systems such as GuestPoint and SiteMinder, as well as online agencies including booking.com and Expedia

Current National Police check

First Aid certificate

Willingness to undertake an online management quiz if shortlisted

Please do not contact the motel directly, as motelsos.com is the recruitment agency.

Applications close at midnight on Sunday, 1 June 2025