Expressions of Interest taken for our unique position @ Team Jake (Vic) a private not for profit Service For One company.

Join Our Team and Make a Real Difference to the life of one man!

A unique opportunity for an Operations Supervisor - Contract - 3 days per week

Are you passionate about empowering others, advocating for human rights, and creating opportunities for inclusion? Do you want to make a tangible impact to the operational effectiveness of a small team?

PURPOSE

The role is to supervise and provide support for the staff of a gentleman with complex disabilities to assist him to live safely and participate in his community. The Team Supervisor will oversee the delivery of personalized support for a single client, a Service For One Operation, ensuring the delivery of high-quality, person-centered care. This part-time role combines administrative responsibilities, some direct support work, and the unique opportunity to help the client and his support team grow a micro-business.

Position Summary

At Team Jake (Vic) Ltd, you’ll help one man to achieve his dreams and live a meaningful and purposeful life.

"This is NOT solely an Administrative role, you must be flexible with time and energy and have many skills across life including understanding of behaviour support and therapy implementation - and be attuned to learn and understand what we do, how we do it and supervise the teams well.

With ongoing support from a multidisciplinary team, and Management Team, as the Operations Team Supervisor you will play a key role in fostering the client’s independence, well-being, and the Teams entrepreneurial success.

Key Responsibilities

Client Support and Care

Ensure all care services align with our client’s individual needs, preferences, and his NDIS plan and goals.

Ensuring all community access is done in a safe and meaningful way for participation and community inclusion.

Ensure his staffing are learning and working within the principals of person centered active support and following therapy implementations.

Micro-business Development

Support the client and his staff to grow a micro-business, with skills to attract new customers and encourage networking in the community.

Leadership and Team Management

Supervise and mentor a small team of disability support workers. Day and Night shifts

Foster co-operative, professional staff relationships, embrace good culture and diversity and build on a collaborative work environment

Ensuring policies and procedures are followed on shift

Ensuring all OH&S requirements are being meet on shift

Organize workshops and or in servicing as needed

Organize and manage Team Meetings

Collaborate with the multidisciplinary team, including business mentors, to provide guidance and resources.

Attend management meetings with external stakeholders

Maintain our client management system records

Work with staff on any dispute resolution

Administration and Compliance

Provide Human Relations support for all staff

Assist in recruitment, training, and oversight of employee’s development

Maintain accurate records of care and business activities.

Organize annual personal reviews

Ensure compliance with NDIS guidelines, you must have a good working knowledge of the NDIS and how it operates, understand their policies and legislation

Maintain organizational policies and procedures.

Maintain our client management system recording

Collaboration and Communication

Act as the primary liaison between the client, their family, and external stakeholders.

Work closely with the multidisciplinary team to ensure holistic and integrated support.

Selection Criteria

Essential Criteria

Relevant qualifications in Disability Support, Community Services, Business Management, or a related field.

Experience in operational management, disability support, Human Resources,

Experience required in NDIS compliance and regulations

Prior experience working with clients - Autism, ADHD, Intellectual disability and direct support work as one day per week is working in an individualised day activity program.

Strong understanding of person-centered care

Strong understanding of behaviour support plans

Strong understanding of therapy supports

Demonstrated ability to balance administrative tasks with hands-on service delivery.

Excellent organizational, problem-solving, and communication skills.

Availability for flexible scheduling, including day and evening shifts (for training purposes)

A valid driver’s license and reliable transportation to work.

Current NDIS Worker Screening Clearance

Completed the NDIS modules

Current Police Check

First Aide Certificate, CPR certificate, or willingness to obtain.

Medication training certificate

Desirable Criteria

Experience in community, developing relationships with external interest a must.

Ability to develop networking in the community.

Experience in social enterprise/micro-business development an advantage although not a necessity

Proven experience working within a behavior support framework, understanding of behavior support plans and implementation

Previous experience working with multidisciplinary teams.

Use of client management recording systems.

Key Performance Indicators (KPIs)

Quality and consistency of client care from staff

Successful progress of the client’s micro-business.

Successful progress of the client's community access participation.

Staff satisfaction and performance, and performance development.

Timely and accurate completion of administrative tasks.

Compliance with all relevant NDIS regulations and standards.

Compliance with all relevant company policies and procedures.

Reduction in behaviours of cocern

Hours of operation:

Employment Type: Contract – 12 months - Part-Time - on going after 12 months
Hours: 30 hours per week

2 days Administration, in house = 16 hours per week working with the Director for implementation of role\9am to 5pm (some hybrid hours offered)

1 day with day activity program per week working with the Team Leader = 8 Hours per week - to observe and learn how the operation runs. To support our client and his team. 9am to 5pm

Hours: Evening Shift – 1 shift per week

Evening shift start 5pm to 11am – 6 hours to observe and learn how the operation runs. Implementation of policies and procedures for evening staff, monitor performance.

Work-Life Balance: No weekend work required.

Total: 30 hours per week

Why Join Us?

Opportunity to combine direct care delivery with an entrepreneurial flare, creativity and spark.

Enjoy a young and vibrant team ready for new challenges and eager for one to one supervisor support

Collaboration with a multidisciplinary team for holistic client support.

Flexible and rewarding role with meaningful impact.

Competitive salary tailored to part-time arrangements.

This position description reflects the role’s current requirements and responsibilities. Duties may evolve based on the client’s needs and organizational goals. The role is part-time, offering flexibility to suit both the organization and the successful candidate.

Applications:

Send your expression of interest and a copy of your resume to:

[email protected]

Let us know what attracts you to this unique position and what you can bring to our teams?

Closing date: 21.5.25

Interviews for candidates will start: 23.5.25

Position to start no later than: 4.6.25

Job Type: Part-time via contract