The Opportunity
As the Information Communication and Technology (ICT) Service Desk and Project Officer, you will work within the existing collaborative arrangements between East Gippsland Shire (EGSC) and Wellington Shire (WSC) Councils. In this role, you’ll be responsible for the administration and functions of the IT service desk while assisting in the delivery of several IT projects.
Key Responsibilities:

• Provide onsite ICT Service Desk support to internal customers
• Set up, relocate and install equipment and software and maintain asset register
• Support the ICT Team Leader Customer Support with Councillor ICT support and service for Council Meetings
• Keep detailed records and maintain support agreements and contracts
• Preparation of ICT project requirements to facilitate Capital Project Procurement requirements.
• Support internal ICT Change Management Procedures

This is a full-time, limited tenure role for a 2-year period to support the completion of several projects within Council, with expected completion dates in 2027. The incumbent will work across both Bairnsdale (EGSC) and Sale (WSC).
Things You’re Proud Of (Key Selection Criteria)

• Demonstrated experience in administering and operating an ICT Service Desk, ensuring timely, effective, and customer-focused service delivery
• Proven ability to research, monitor, and report on industry trends and vendor developments to support strategic ICT planning and continuous improvement initiatives.
• Experience in supporting collaborative ICT arrangements and internal change management procedures across multiple organisations
• Demonstrated technical proficiency in provision of onsite ICT support, including the rollout, setup, relocation, and installation of technology equipment to meet operational requirements.
• Skills in managing ICT assets and records, including maintaining accurate registers for IT assets, consumables, warranties, maintenance/support agreements, and contracts.
• Ability to collaborate on internal technology projects, ensuring they are delivered on time as required by the organisation.

If successful, you will need to undertake a police check. You must also be legally entitled to work in Australia.
Why you’ll love EGSC East Gippsland boasts breathtaking landscapes from the ocean to the mountains and has a tight-knit community. We employ locals, who truly care about supporting the needs of our community.
At EGSC, we offer
Work-Life Balance:

• 60/40 Hybrid office/WFH options
• Option to purchase additional leave
• Flexible start and finish times
• Extra time off over Christmas
• Discounted memberships to our Recreation Centres

Competitive Salaries:

• Banded salaries with built in yearly increases!
• Annual leave loading paid as a lump sum in December!

A Supportive environment:

• 17 weeks paid parental leave pro rata
• Additional special leave available for chronic health conditions and other special needs
• Learning and Development team to keep your skills up to date and give you the opportunity to develop your career!
• Employee Assistance Program offering counselling support when you need it
• Staff consultative committee - management consult staff on big decisions

To apply, please submit:

• A cover letter detailing your interest and the skills you will bring to the role.
• A current resume with your personal details, experience, qualifications, and 2 referees.
• A statement addressing each of the key selection criteria.

Applications close at 11.59pm on 18 May 2025
Questions? For a confidential discussion about the position or to learn more, please contact Simone Spykers, Coordinator ICT Operations on (03) 5153 9500.
East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.
East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.