Student Support Officer
Location: Sydney, NSW
Company: Global Reach (Aus) Pty Ltd

About Global Reach:

With over 33 years of industry experience, Global Reach has helped more than 50,000 students achieve their study abroad aspirations. As the Education Agency of the Year 2017 (awarded by The PIEoneer Awards), we pride ourselves on offering accurate, ethical, and effective advice to students across South Asia.

We represent 500+ education institutions globally. Our team includes the highest number of certified counsellors in the South Asian region. Notably, Global Reach is also an AIRC-certified agency for the USA, and we maintain one of the highest visa success rates in the industry. With 46 offices across 6 countries (India, Nepal, Bhutan, Sri Lanka, Bangladesh and Australia) our scale is global, but our impact is deeply personal.

Learn more at www.globalreach.in.

Job Role:

We are currently seeking a driven and culturally informed Student Support Officer to join our Sydney-based team (in the heart of Little India, Harris Park). In this full-time, permanent role, you will assist international students with their queries and in choosing the right educational pathways for them on a case by case basis. In addition to counselling responsibilities, the role also involves contributing to broader team goals, including building and managing relationships with local education institutions and stakeholders. You will be taking initiative through planning and execution of events such as education fairs, seminars, and student information sessions.

This is an on-site role with working hours from 10AM till 6PM, Monday to Friday. Some out-of-hours work may be required based on your task designation and the team-priorities.

Key Accountabilities:

Provide one-on-one counselling for education pathways

Maintain student records and manage applications through CRM systems

Support with documentation, enrolment follow-up, and communication with institutions

Event Planning and Coordination

Representing Global Reach at varying events

Ability to travel interstate or overseas if required

Assist with ad hoc duties as assigned by your direct supervisor or the Managing Director of the company

Required Experience & Skills:

Experience in the education or migration industry preferred (not essential)

Demonstrated success in customer service or advisory roles

Knowledge of Australian visa subclasses and PR pathways preferred (not essential)

Fluent in English; Proficiency in Hindi or Nepalese will be of strong advantage

Comfortable working independently in a small, multicultural team

Proof of full working rights in Australia

What We Offer:

$63,000-68,000 annually + Super (commensurate with experience)

Full-time, permanent employment

Inclusive, diverse team culture with celebrations of South Asian festivals and team dinners

Relaxed work setting, and travel opportunities

Opportunity to showcase leadership and room for growth

On-job training will be provided to the right candidate

How to Apply:

To apply, email your resume and contact details to: [email protected].