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Care Partner/Case Manager (Customer Service)

Trilogy Care Pty Ltd
Bowen Hills, QLD
A$65,000 p/a + Super
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
Hybrid

Posted 4 days ago


Let’s talk about work that actually means something!

If you're good with people, love solving problems, and want a job that goes beyond just clocking in and out, this is a great opportunity for you!

At Trilogy Care, we're flipping the script in Aged Care. We help older Australians stay independent and in control of their lives, and we do it differently: through self-managed care that puts them, not us, in the driver’s seat. We’re growing fast, and we’re looking for people who care about people.

What You’ll Be Doing

  • Chatting with clients (mostly over the phone) to understand what support they need to live well at home
  • Helping them plan and coordinate the services they want on their terms
  • Checking in regularly, updating plans, and making sure things stay on track
  • Guiding clients through their budgets and options - we’ll train you on all of this
  • Building genuine relationships, earning trust, and being their go-to support
  • Logging the important stuff and making sure it’s all up to standard
  • Facilitating client support by recruiting, engaging, and coordinating with independent subcontracted care providers to meet your clients’ needs

You’ll Thrive in This Role If You

  • Can handle a few spinning plates! As in you’re organised and on top of things
  • Can hold thoughtful conversations, especially when they’re personal or tricky
  • Know your way around a computer and are willing to learn new systems
  • Are curious, kind, and not afraid to take initiative

(Experience in aged care or case management is a bonus, but not essential. We’ll teach you what you need to know.)

What You’ll Get

  • Fitness Passport – Subsidised access to gyms, pools, and fitness centers for you and your family
  • Monthly bonuses – Awarded to our team members topping their KPIs
  • Flexible work arrangements – After probation (hybrid model)
  • Wellbeing support – Access to mental health resources and wellness tools
  • Monthly team socials – Finish early to connect, celebrate, and unwind
  • Career growth – Be part of a supportive, fast-moving team with real opportunities to grow
  • Modern office – Based on King Street, Brisbane, close to cafés, transport, and great local spots
  • High-impact work – Contribute to a fast-growing platform transforming the future of care in Australia

Ready to Apply?

Shoot through your:

  1. Resume (3–4 pages max)
  2. Cover letter (just a quick note on what you’re good at and why this sounds like you)

You’ll need full Australian work rights and a current police check (or be willing to get one).

This isn’t just a job, it’s a chance to help people live on their own terms.

Apply now and be part of something that matters.


About Trilogy Care Pty Ltd

Bowen Hills, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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