• Role title: Clinical Support Officer
• Role type: Permanent Part-Time (20hrs/week)
• Role grade: Administration Officer Level 3 Year 1-2
• Department and location: Homeless Health Service, St Vincent's Hospital, Darlinghurst
• Salary: $ 68,338.78- $ 70,468.73 (pro-rata) + super.

Better and fairer care. Always.
We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role

• Be the backbone of our team: Assist managers with key tasks including recruitment support, training record management, staff appraisals, auditing, and performance review processes.
• Own the systems that keep us going: Manage data entry, update staff rosters and pay systems, and ensure changes like sick leave or shift updates are accurately reflected in platforms such as Kronos, e-Mercury, and MHoat.
• Support smarter decision-making: Assist in preparing reports on finance and quality indicators, support quality improvement and accreditation activities, and contribute to audits and data collection efforts.
• Keep the ward running smoothly: Maintain stock levels, assist with equipment orders and repairs, and manage administrative tasks related to the functioning of the ward or unit.
• Be a communication hub: Liaise with payroll for staff queries, schedule and support meetings including minute-taking, manage non-clinical correspondence, and provide relief coverage within the Inner City Health Administration team and reception areas when required.

About you
You're more than just organised - you're the calm in the chaos, the helpful voice on the phone, and the person who keeps everything moving behind the scenes. To thrive in this role, you'll bring:

• Excellent customer service skills that reflect the compassionate values of St Vincent's Health Network - you treat everyone with respect, empathy, and professionalism.
• Strong computer skills with confidence in using Word, Excel, databases, email, and electronic clinical systems to keep things accurate and up to date.
• Great communication and teamwork - whether face-to-face, over the phone, or via email, you know how to connect with people and support your team in a busy, fast-paced environment.
• A calm and flexible mindset - you manage your time well, solve problems proactively, and stay composed under pressure, even when juggling multiple tasks.
• A commitment to growth and care - you bring a compassionate approach when supporting patients and carers, and you're always looking for ways to improve and develop professionally.
  

Why work at St Vincent's?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program. Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital
In this role you will be based at St Vincent's hospital, Darlinghurst.

• A busy inner-city hospital in a beautiful location
• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
• A place of expert clinical care for at-risk people
• Closely partnered with universities & affiliated research institutes, many of which are located on-campus
• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health

Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply
The closing date for applications is 16 May 2025
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the requirements listed in the About You section here.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Respectfully, this role is not open to recruitment agencies