Scheduling Coordinator

About AmeCare:

AmeCare is a rapidly expanding NDIS-registered agency supporting people with mental health conditions and disabilities, with a focus on complex needs and dual disabilities.

We pride ourselves on being passionate and dedicated to meeting our participants' immediate needs, building independence and supporting emotional well-being.

We strive to develop and maintain community connections and foster good relationships with a range of young people and adults from diverse backgrounds.

We want to employ people who reflect the diversity and values of our business to ensure we can support each participant's individual needs and wants.

Our head office is based in Ivanhoe however our service expands all over Melbourne.

Job Summary:

The Scheduling Coordinator will ensure that Support Staff are rostered to meet client needs and deliver quality services under the NDIS and Quality and Safeguarding Framework requirements. The role entails forward planning for a full weekly and forntightly roster cycle and day to day filling of shifts.

Roles and Responsibilities:

Serve as a primary point of contact for all rostering enquiring and duties

Develop and maintain employee rosters that meet the operational needs of the client and comply with the NDIS standards

Coordinate employee availability with the needs of clients (communicating via phone calls, text messages, face-to-face, or email)

Communicate schedule changes to clients in a timely and effective manner

Monitor hours worked by support workers to ensure they are working within the scope of the industrial relations obligations

Meets deadlines whilst maintaining attention to detail and accuracy including a strong focus on quality of work

Maintain and update client information on relevant systems

Build, generate and run reports as requested

Collaborate with Management to ensure adequate staffing levels

Be available for occasional out-of-hours work as needed

Assist with data entry and project-based tasks during the initial months of commencement (Change of rostering systems)

To be eligible for the position:

High school certificate or equivalent; additional education in business administration or related field is a plus

Proven experience in rostering, scheduling or a similar role

Strong organisational and time management skills

A criminal record check completed within the last 3 months must be supplied

Experience with ShiftCare is highly favourable, but not essential

MUST have excellent computer skills (including email etiquette and resource development)

Ability to work independently and as part of a team

· You must have permanent working rights with no restrictions.

Interview process:

This selection process will involve two rounds of interviews to assess your skills and experience. All interviews will be held in person at our Office.

How to apply:

Interested candidates are invited to submit their resume and cover letter via this job advertisement or direct to [email protected]

Please note, we are looking for people who want to establish themselves within the industry, grow with our business and are interested in developing their own professionalism.

This role will be offered on a full-time basis for the right candidate after a 2-round interview process.

We look forward to hearing from you!

Please call (03) 8418 3307 or Email [email protected] for further information