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Customer Care Agent

Flick Anticimex
Kunda Park, QLD
A$55,000-$65,000 p/a + bonuses
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 2 days ago


Competitive salary & career opportunities Australia wide.

Be part of a dynamic & motivated sales team.

Training provided.

Supportive team environment and development opportunities.

Base Salary plus opportunity to earn commission paid on each sale.

Flick Anticimex

Flick has been a trusted provider of expert pest control for over 105 years and offers a comprehensive range of integrated treatment solutions for residential and commercial premises. We are a global organisation and the largest pest control company in Australia. Our range of market-leading Home Protection packages and developments in technology ensure we provide our growing customer base with the latest in proactive pest control services.

The Role

As a Flick Sales Agent, you will be responsible for contacting existing customers to upgrade/schedule their services and speaking with incoming calls, leads, to convert them into Flick Customers. You will be required to follow a clear and effective sales process to ensure the best possible outcome for both Flick and its customers.

Key Responsibilities

Conduct all required outbound and inbound calls according to KPI’s and targets provided by Flick

Follow the proven Flick sales process to ensure quality and consistency standards are maintained.

Transition and or upgrade current customers to Flick’s most suitable new services

Present the most suitable services to new customers and be solutions oriented.

Ensure all records of customers are up to date in our systems to ensure a seamless transition for our technical teams to carry out work for our customers.

Provide excellent customer service at all times

Minimum requirements

Strong work ethics and team player.

Enjoys interacting with customers.

Microsoft experience – Outlook, Microsoft, Excel, Word - essential.

Call centre or retail experience – desirable.

Excellent communication skills - essential.

Flick Offers

Competitive renumeration and commission structure (paid on each sale)

Outstanding Sales Training – on all aspects of the role as Sales Agent

Opportunity for career development as part of a global company with branches across Australia

Employees are provided with EAP, Years of Service Programs and Recognition Programs (full time employees)

Employee discounts on Flick Products/Services

Onsite Parking

Culture Statement

With over 55 branches in the Pacific Region, we pride ourselves on employing highly trained Pest Control technicians. With opportunities for career development and constant growth, we invest in our staff and have a great reward and well-being program.

How to apply
If this sounds like you, please apply below. We look forward to hearing from you! You can find out more about Flick at flick.com.au or visit our Facebook and Instagram pages.

Please send through your applications as soon as possible as shortlisting will commence immediately.

Flick has a duty under WHS legislation to ensure as reasonably practicable, the health and safety of our workforce as well as any other persons who may be affected by our activities. To meet these safety duties, Flick takes reasonably practicable steps to eliminate or, if that is not possible, minimise the risk of exposure or transmission of certain illnesses within the workplace.


About Flick Anticimex

Springvale, VIC, Australia
Trades & Services
1001-5000 employees

Flick Anticimex is Australia’s leading pest control and hygiene company with over 105 years of reliable, safe, and professional service. We proudly provide services to residential homes and Australia’s major industrial, government, resource, and commercial sectors.

At Flick, innovation is at the heart of what we do. From traditional pest control and hygiene services to cutting-edge SMART Digital Pest Control, we provide bespoke solutions that are both effective and tailored to our clients' needs.

When you’re part of the Flick team, you become part of an Australian icon - from pest & hygiene technicians, customer care roles, to branch operational & management positions.

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