Director – Debt Management Centre (SO) | Queensland Revenue Office
Troocoo are proud to be partnering with Queensland Revenue Office on the recruitment of their Director to lead the Ipswich-based Debt Management Centre (DMC). This opportunity will play a key leadership role in a high-impact Government environment, driving strategic debt recovery outcomes that directly support Queensland’s revenue priorities.

As Director of the DMC, you will oversee a centre of approximately 100 staff delivering targeted, proactive penalty debt collection and enforcement action through inbound and outbound call interactions. You will form part of the QRO senior leadership team, shaping and delivering efficient revenue management practices while fostering a collaborative, performance-driven culture. This critical position reports directly to the Assistant Commissioner (SPER & Fines) and will work in unison with the Director of the Southport DMC to ensure a congruent workforce strategy.

Some of the key responsibilities within this role will include, but not be limited to:

• Leading the strategic direction, performance, and continuous improvement of the Ipswich DMC in line with QRO and SPER objectives.
• Driving workforce efficiencies, service delivery innovation, and projects that enhance capability and improve recovery outcomes.
• Providing high-level advice on operational matters and acting under relevant legislative delegations.
• Partnering with the Director of the Southport DMC and broader QRO leadership to drive consistency, share best practices, and deliver aligned outcomes across centres.
• Managing relationships with key stakeholders and contributing to the execution of QRO’s business and client service priorities.

To be successful in this role:
You will bring proven contact centre leadership across complex, compliance-driven environments, with strengths in legislative decision-making, stakeholder engagement, and workforce management.

Vision. Thinks strategically and aligns team efforts with broader organisational and system-wide objectives to create long-term value.
Results. Builds strong, collaborative relationships and empowers teams to deliver high-quality, measurable outcomes that meet client and community needs.
Capability. Demonstrates integrity and strong governance while actively developing workforce capability and fostering a culture of continuous improvement.

This is an exciting opportunity to lead a high-performing contact centre aligned to Queensland’s debt management strategy. The role offers professional development, supportive working conditions, a competitive salary package, and the opportunity to shape the role and make a lasting impact

For a copy of the candidate briefing pack or for further enquiries, please reach out to [email protected] / [email protected].

Please note, if you are successfully progressed then interviews will be held on Wednesday 28th and Thursday 29th of May in Ipswich, QLD.