Purpose of the role
As Administration Support Officer - Training, you'll provide face-to-face and behind-the-scenes administrative support to ensure the smooth delivery of professional courses and events. You'll handle all the important details that keep things running seamlessly-welcoming participants, preparing materials, coordinating the day, and supporting the admin team. This role does not involve writing course content or event planning; instead, your focus will be on the attendee experience and administration on the day.

The opportunity

• Provide admin support across 4-5 courses running at various stages
  
• Send attendee emails, welcome packs, course notes, and webinar links
  
• Set up training rooms and ensure catering is delivered smoothly
  
• Meet and greet participants, check them in, and handle reception on event days
  
• Deliver the opening script and cover basic housekeeping at events
  
• Keep participants informed on assessments and next steps
  
• Work closely with the admin and guest services team to ensure a smooth experience
  
• Handle purchase orders, records, and updates in the system
  
• Respond to participant questions and escalate as needed
  
• Support reception and general office services as required
  

About you

• Previous experience in administration, reception, or customer service
  
• Strong organisational and time-management skills
  
• Attention to detail and ability to stay on top of multiple tasks
  
• Polished, professional, and confident presentation
  
• Comfortable welcoming and communicating with senior-level participants
  
• Good written communication skills for sending participant updates
  
• Able to work collaboratively in a busy team environment
  
• Flexible and adaptable to manage different tasks throughout the day
  
• Tech-savvy and comfortable with email, scheduling, and office systems
  
• A positive, proactive attitude with a passion for delivering great service