• Multiple roles located in Adelaide
• 12 + 12 + 12 month contracts
• TSPV Security Clearance required

Our client, a top tier and secure Federal Government entity is seeking 2 x Senior Customer Support Analysts to join their team in July.

Responsibilities:

• User query/issue handling: Ensuring user queries or issues are captured, validated, and triaged for further processing.
• Communicating with users: Ensuring that various types of information are communicated to users through the appropriate channels.
• Asset Management: Ensuring assets are managed and tracked and stock levels are tracked and managed to ensure continuous supply.
• Account Management: Ensuring that account creation, reactivation and approval/cancellation processes are seamlessly managed and delivered.

Criteria:

• SFIA code CSMG Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.
• SFIA code ASUP Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
• Previous experience working in a Defence environment or high-security environment.

To apply for these interesting and long term 2 x Senior Customer Support Analysts contract opportunity please apply or call Matt on (02) 6299 1006. This role closes 12pm 16/05/2025 (Job ID MF10882).