This role is generally responsible for administration support associated with the service work generated by mobile service technicians including, invoicing within Xero, reviewing, and completing new tasks. Responding to customer enquiries by phone and email is a key function of this role. You will use SimPro CRM system to manage customer data and scheduling jobs.

SimPRO

Review service reports

Invoice work in SimPRO and Xero

Assess feedback from technicians on service forms and determine course of action and follow up

Create tasks for work that needs manager input or feedback.

Administration

Providing administration support to technicians

Complete general administration tasks as required

Use email for communication with staff and to respond to customer enquiries

Send reports to customers

Customer Service

Respond to customers enquiries via email and phone

Text customers for servicing

Answer customer and organise call outs, additional work and changes to service dates/ times.