The role:

Reporting directly to the Agent Team Supervisor, your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Brisbane. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

Where will you be working?

Our modern open plan office, based in the Skygate Precinct - Brisbane Airport is bustling with energy, coffee machines and a fun team centric working environment. We have a large carpark for staff onsite, as well as end of trip facilities, so no need to worry about parking or public transport.

We celebrate our staff milestones with regular morning teas and lunches, hold fun social activities throughout the year. We are focused on the health and wellbeing of our team through activities such as fitness initiatives, mental health check-ins, charity fundraising and fresh fruit deliveries to name a few.

About the Role:

You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

Handle a range of inbound customer calls from around Australia.

Effectively manage customer orders for concrete and aggregate products

Shifts are 8am-4pm or 9am-5pm on weekdays, however, you will need to flexible to work between 4am - 7pm as these are the businesses operational hours, and occasionally we will need you to cover these times (with notice).

Be rewarded with a quarterly bonus based on your individual performance.

This is a full-time permanent position where you will be given you roster in advance. During our 4 week roster period, you will work a 5 hour Saturday shift and in return get an RDO the following week.

Background, Skills, and Experience required:

Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.

Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!

Resilience - Tackle every new challenge with calm composure

Curious - Work with our internal stakeholders to get the most from our network of assets

Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.