Level 3 Service Desk Analyst | Healthcare IT | Melbourne VIC

Join a dedicated IT team supporting the healthcare industry! GPsupport is seeking a proactive Level 3 Service Desk Analyst to deliver advanced technical support and help drive IT excellence for our clients.

The Role:
As a key member of the Service Desk team, you'll handle complex IT issues, manage critical systems, and mentor junior staff. You'll work across a broad tech stack, including:

• Level 3 Desktop & Server Support (Windows)
• Microsoft 365 & Entra ID administration
• Hyper-V management
• LAN/WAN support (Cisco, FortiGate, Unifi, DrayTek)
• Cloud & on-prem migrations
• Providing high-level customer service, primarily within the healthcare sector
• Occasional on-site client visits

What You Bring:

• Proven Level 3 support experience
• Strong skills across Windows Server, Active Directory, Hyper-V & Microsoft 365
• Solid networking knowledge (LAN/WAN)
• Experience in cloud environments (Azure/AWS desirable)
• Excellent problem-solving & communication skills
• Healthcare IT experience is a bonus
• Relevant certifications (Microsoft, CompTIA) are a plus
• Valid driver's license

Why Join Us?

• Daily catered lunch
• On-site parking
• Supportive, inclusive team culture
• Work with a variety of technologies in a critical industry

Ready to take the next step in your IT career with a company that values both its clients and its people?

Candidates must be based in MELBOURNE and have full working rights!

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TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry.

We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures, and faiths.

If you have the right skills and attitude we would love to hear from you!