About hipages:

We're a proud Australian ASX-listed tech company, and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, the Philippines and Vietnam.

Certified as a Great Place to Work, and recognised by WORK180 as #1 Employer for Women, we offer meaningful, impactful work, collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

Why join our Account Management team:

$80K + super + $42K uncapped commission (warm leads, existing customers)

Build your sales skills, including closing and objection handling

Benefits and perks, plus equity via our Employee Share Program

hi-Achiever Club recognises and rewards high performance with fun annual holidays

Birthday, anniversary and volunteer leave

About the Role:

Join our energetic Account Management team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.

This is a high-volume, phone-based role. You’ll manage a portfolio of 500+ tradie accounts, helping them get the most value from their subscriptions and maximise ROI. It’s a great fit for someone who thrives in a structured, target-driven environment, with plenty of opportunities to sharpen your sales skills, exceed targets, and have fun along the way. Here’s what a typical day looks like:

Hitting Daily Targets (Activity and Revenue):

Hit at least 2.5 hours of talk time daily through inbound/outbound calls.

Hit revenue targets by upselling, renewing subscriptions, and retaining customers.

Managing Accounts:

Manage a portfolio of 500+ tradie customers.

Renew tradies’ subscription contracts before they expire.

Identify opportunities to upgrade subscription packages to suit their business needs.

Retain customers by addressing inquiries, solving problems, and providing tailored solutions.

Debt Collection:

Negotiate win-win solutions that align with the customer’s financial situation while ensuring payment is collected.

Building Relationships:

Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.

Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

Ideally, you’ve experience working in a fast-paced telesales environment before, and you're comfortable hitting daily targets

You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.

You have strong verbal and written communication skills.

You’re comfortable with learning new systems and adapting to new processes.

Take a look inside our home:

Offering an inspirational ‘home away from home’, our commitment to being a Great Place to Work means you'll feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge 85% of our team report they consider their direct leader ‘a great leader’!

Sounds good? Wait, there’s more! We also provide:

A close-knit, diverse, respectful, collaborative teams that love to solve problems and jump on new opportunities;

Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;

Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave), plus our Employee Share Ownership Program means we’re all owners of hipages;

Daily continental breakfast, fresh fruit and healthy snacks;

Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall and Gadigal Stations, with multiple indoor and outdoor collaboration and social areas;

High-touch personalised investment in your continuous career development;

Social connection focus: Friday socials, company events and regular and fun teaming activities.

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and/or a leader. We have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!

We are a Circle Back Initiative Employer – we commit to respond to every applicant.