We are seeking a committed and energetic Customer Retention Officer to maintain high customer satisfaction levels and manage customer retention strategies in the not for profit / medical sector.

Client Details

Our client is a prominent player in the not for profit / medical insurance industry. This mid-sized organization is located in Melbourne and is known for its commitment to quality, innovation, and superb customer service.

Description

• Manage and resolve customer complaints in a professional manner
• Develop and implement customer retention strategies
• Provide regular updates to management regarding customer satisfaction and retention
• Collaborate with other departments to ensure a seamless customer experience
• Reach out to warm clients to retain business
• Maintain thorough knowledge of company products and services
• Develop and nurture long-term relationships with customers
• Ensure compliance with company policies and industry regulations

Profile

A successful Customer Retention Officer should have:

• Prior customer service experience
• Outstanding communication and interpersonal skills
• Excellent problem-solving and negotiation abilities
• Proficiency in CRM systems and practices
• Strong analytical skills with a passion for understanding customer needs
• A team player mentality and the ability to collaborate across departments

Job Offer

• $30-$32 per hour
• A hybrid working environment, allowing for flexibility
• A supportive, team-oriented company culture
• The opportunity to work with a leading company
• Start on the 12th of May, finishing up in August.

If you're a proactive professional looking to make a difference in a customer-focused role in Melbourne, we'd love to hear from you. Apply now to join our dynamic team!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nina Waring on +61386166214.