About Lifespan Therapies:

Lifespan Therapies is a paediatric allied health clinic offering Physiotherapy, Speech Pathology, and Occupational Therapy to children and young people with disabilities. We are a professional, welcoming, and supportive team that loves to celebrate the achievements of our clients and team! Our team lives and breathes our 5-core values Compassion, Collaboration, Patience, Innovation and Belonging, and this shows up in our company from top to bottom. We strongly believe in every child/young person individuality and strive to ensure no one is left behind, no matter their background.

Find out more about us here: https://www.lifespantherapies.com.au/

The opportunity:

Join a family-owned allied health clinic that helps children with disabilities thrive

Strathpine clinic location

Full-time role 5 days per week

Use your exceptional customer service skills to support our clients, their families, and our clinical team

Due to rapid growth of the team and clients, a rare position opportunity has opened up for a full-time Customer Service Coordinator to join our team! Your role will be very client/customer driven as you will be the first point of contact for Lifespan Therapies.

Roles and responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and in person, addressing their questions, concerns, and providing solutions.

Handle customer concerns and resolve issues efficiently to ensure customer satisfaction and retention.

Keep accurate, high-quality records of customer interactions, medical history, funding/transactions, family records and queries in our CRM system.

Maintain records and compliance within our governing bodies such as NDIS and Medicare.

Manage and maintain 12 therapists’ clinical schedules, their client data and keeping the clinical team up to date with ongoing changes.

Ensure seamless communication and resolution of therapist, customer requests and management requests.

Provide administrative support to the Practice Manager, Director and therapists as requested.

Ensuring a presentable and inviting clinic space to all clients.

Be involved in team meetings and projects to support Lifespan’s holistic and collaborative nature. Including assisting in identifying and implementing improvements to enhance the overall customer experience.

Assist with promoting services and social media.

Provide support to Practice Manger for marketing and charity events.

Skills and requirements:

Minimum 2 years proven experience in a medical, dental or allied health customer service role

A positive attitude and a passion for providing outstanding customer service

Exceptional communication skills, both written and verbal, with a friendly and empathetic approach

Strong problem-solving abilities and the capacity to handle challenging customer interactions with tact and diplomacy

Proficiency in using CRM software and other relevant tools such as Microsoft programs and online programs

Excellent organisational skills with the ability to multitask and prioritise tasks effectively.

Detail-oriented and committed to maintaining accurate records

Ability to work independently and as part of a team in a fast-paced environment

As we work with highly vulnerable families, vaccination for Influenza, Whooping cough, RSV and COVID-19 is compulsory

Experience with NDIS is desirable but not essential

Flexibility to work occasional evenings no later than 6pm (no weekends!)

If you have being in a similar role we encourage you to apply, all resumes will be reviewed in detail.

If you would like to join a company that values its employees and is committed to helping children blossom through life, please email your resume and cover letter to business manager Venetta at [email protected].