Clinic Coordinator / Pharmacy Dispensary Assistant

Location: Formulae Compounding Pharmacy, Albion, Brisbane
Employment Type: Permanent, Part-Time (4 days per week)
Reporting To: Director of Pharmacy Services – Marylouise Condon

About Formulae

At Formulae, we are passionate about personalised medicine. Located in the heart of Albion, Brisbane, we are proud to be recognised as one of Australia's leading national compounding pharmacy brands. Our practice is rooted in the highest standards of pharmaceutical excellence, shaped by over 30 years of industry leadership by our founder, Marylouise Condon, who holds a BPharm and is a Fellow in Anti-Ageing Medicine (ABAAHP).

The Formulae approach to compounding integrates clinical precision, personalised healthcare, and an unwavering commitment to our patients’ wellbeing. Every formula is individually crafted with pharmaceutical-grade ingredients, following best practice compounding protocols, strict quality control measures, and the latest evidence-based methodologies. We collaborate closely with patients, prescribers, and practitioners to deliver tailored health solutions that optimise therapeutic outcomes.

At Formulae, every interaction is an opportunity to enhance lives — and we seek a team member who shares our passion for excellence, personalisation, and care.

Role Overview

The Clinic Coordinator / Pharmacy Technician plays a critical role in ensuring the smooth, professional, and customer-focused operation to support our health clinics and dispensary. This position combines technical pharmacy support with frontline customer engagement, embodying the Formulae standard of compassionate care and technical excellence.

Key Responsibilities

Dispensing Support:

Accurately and efficiently prepare compounded prescriptions under pharmacist supervision, adhering to Formulae's SOPs and regulatory standards for Clinics Managed

Maintain meticulous records of formulations, ingredients, batch numbers, and dispensing logs.

Manage and monitor compounding supplies, inventory control, and order preparation.

Customer Service & Clinic Coordination:

Act as the first point of contact for patients and prescribers via telephone, email, and in-person.

Manage patient appointments, prescription intakes, and clinic administrative tasks.

Provide information on compounded medicines, usage instructions, and care advice within scope of practice.

Coordinate seamless communication between pharmacists, practitioners, and patients.

Team Support:

Uphold the “Formulae Way” by fostering a caring, respectful, and knowledgeable environment.

Contribute to continuous improvement initiatives, innovation projects, and team education.

Support pharmacists in daily operations including quality assurance tasks.

Essential Requirements

Dispensing Knowledge:
Minimum of 2 years' pharmacy dispensing experience in a retail, hospital, or preferably compounding pharmacy setting.

Technical Experience:
Knowledge of pharmaceutical compounding procedures, equipment usage, and handling of raw ingredients is highly desirable.

Customer Service Excellence:
Demonstrated history of delivering outstanding patient service in a healthcare environment, with exceptional interpersonal and communication skills.

Attitude & Values:
A sensational attitude characterised by empathy, resilience, positivity, teamwork, and a deep commitment to patient-centred care.

Administrative Competence:
Strong organisational skills, attention to detail, and proficiency with pharmacy software systems and Microsoft Office.

Availability:
Available to work 4 days per week with flexibility to cover occasional additional shifts if required. Immediate start

Compliance:
Current unrestricted work rights in Australia, police check, and (where applicable)

Sponsorship maybe an option for the ideal candidate.

Preferred Qualifications

Pharmacy Technician Certificate III or IV

Previous experience in a Compounding Pharmacy

Lives in Brisbane

Why Join Formulae?

Be part of a national leader in personalised compounding care.

Work under the guidance of one of Australia’s most respected compounding pharmacists.

Enjoy a supportive, nurturing team culture where continuous learning is encouraged.

Contribute meaningfully to patient health outcomes every day.

Located centrally in vibrant Albion, with easy access to public transport and free onsite parking.

Applications

To express your interest, please forward your CV and a cover letter outlining your suitability to Mary-Louise Condon : [email protected]