Our client is a privately owned property developer with diverse business interests across high-rise and land subdivision projects.

They are currently seeking an experienced Shopping Centre Manager to join their team. This role will be responsible for the overall management and performance of a 3,157 square meter, six-level shopping centre, which includes both retail and office spaces in Melbourne CBD. Ensuring the asset is maintained, presented, and operated to a high standard.

This role encompasses asset management, building management, tenant liaison, financial oversight, and operational efficiency to maximize the value and long-term success of the centre.

Key Responsibilities:

Asset Management:

• Assist in the preparation and execution of asset management plans and capital works programs.
• Monitor and report on centre performance, including leasing status, revenue, expenses and etc.
• Collaborate with leasing and marketing teams to drive occupancy, tenant mix improvement, and customer engagement.

Building Management

• Oversee daily maintenance, security, and cleaning operations to ensure the property is safe, clean, and welcoming.
• Manage building service contractors, service level agreements, and maintenance schedules.
• Ensure compliance with building codes, safety regulations, and environmental standards.
• Coordinate and manage repairs, preventative maintenance, and capital upgrades.
• Monitor contractor work, ensuring quality and minimal disruption.

Financial Management

• Prepare and manage annual operating budgets, forecasts, and financial reports.
• Monitor and control operational expenses to achieve financial targets.
• Approve invoices and manage supplier contracts and payments.

Tenant and Stakeholder Relations

• Build and maintain strong relationships with the client, tenants and service partners, addressing operational issues, lease obligations, and customer service concerns.

Risk and Compliance

• Manage risk, compliance, and emergency procedures for the centre.
• Maintain and update operational policies and procedures.
• Oversee health and safety compliance for contractors and visitors.
• Maintain and be fully conversant with all Australian Standards, statutory and legal requirements directly related to building management service delivery.

Qualifications:

• 5+ years experience in commercial or shopping centre management, ideally with exposure to both asset and facilities management.
• Drive consistent execution of the strategic asset plan across all functions including leasing, capital works, marketing, and operations.
• Deliver strong financial oversight, including budget management, forecasting, capital planning.
• Excellent knowledge of building operations, maintenance, and compliance requirements.
• Proven experience in tenant management and stakeholder engagement.
• Strong negotiation, communication, and interpersonal skills.
• Ability to think strategically and operationally with a proactive, hands-on approach.
• Driven by deadlines and delivering on time

If this sounds like the opportunity you have been looking for, then we’d love to hear from you. Please apply ASAP! Alternatively, please do not hesitate to directly reach Yajing Lin via email to [email protected] or call 0412 698 432