Bring Your Spark to ScreenAway – Join Us as a Lead Intake Scheduler!

ScreenAway Australia is all about transforming homes with our premium, Australian-designed blackout blinds. Currently based in Regency Park and preparing for our move to our brand-new facility at Tonsley Business Park in May 2025, we're a fast-growing, innovative company driven by quality, creativity and unbeatable team culture.

The Role

With our Lead Generation team continuing to grow, we’re now seeking a Lead Intake Scheduler to be the first point of contact for potential customers. You’ll connect with warm leads (no cold calls—ours come pre-heated!), understand their needs, and schedule in-home Design & Measure appointments for our national design consultants. You’ll also handle key admin tasks to help keep daily operations running smoothly and efficiently for our design consultants.

Your Day-to-Day

Qualify and schedule (or reschedule) in-home appointments with prospective customers

Coordinate and manage appointment schedules for our national design consultants

Confidently address objections and guide customers to a positive outcome

Deliver outstanding service over the phone and ensure every interaction ends with a smile

Accurately maintain our CRM for customer details, follow up and reporting

Collaborate with team members to meet performance goals and KPIs

What You’ll Bring

You’ll have a friendly, confident phone manner and a proactive, can-do attitude. Ideally, you’ve worked in a scheduling or administrative role and are comfortable juggling multiple tasks in a fast-paced environment.

Experience in scheduling or customer service desirable

Excellent attention to detail and accuracy

Self-motivated and goal orientated

Strong organisational and time management skills

Proficient in Outlook and Excel; experience with CRM systems is a plus

Ability to work both independently and collaboratively

Hold a current Australian drivers licence

Why ScreenAway?

Competitive salary with bonus opportunities

Fun, inclusive, and supportive team environment

Comprehensive training and ongoing support

Be part of a growing business with exciting plans for the future

Join us as we move into our brand-new Tonsley Business Park facility in May 2025

Ready to Get Started?

If you're looking for a dynamic role in a company that values great people and even better service, we’d love to hear from you! Apply now via Seek with your resume and a cover letter explaining why you’re the perfect fit.

Take the next step in your career—join the ScreenAway family today!