Key Duties and responsibilities:
• Liaise with product vendors and clients on hardware, software and systems to identify and resolve complex infrastructure issues and to identify beneficial changes to the technical infrastructure.
• Maintain and develop all required infrastructure documentation, including design documents, standards, processes and procedures.
• Assist and participate in medium-to-large projects in relation to infrastructure architecture, design, evaluation, implementation, installation and upgrades.
• Adhere to the relevant ITIL standards and procedures that have been developed in the areas of Incident Management, Change Management and Problem Management.
• Carry out and manage system administration functions utilising the Microsoft product set including but not limited to SCCM, Intune and Windows server and desktop patching.
• Participate in a 24/7 on-call roster.