The Academy of Interactive Entertainment (AIE) is Australia's most awarded 3D animation, game development and visual effects educator with campuses in Sydney, Melbourne, Canberra, Adelaide and Online. AIE is a not-for-profit organisation with a commitment to delivering high quality, specialist vocational and higher education.

We are seeking an Administration Officer & Student Liaison to join our team at our Melbourne Campus. Excellent communication skills, a sense of humour and an enthusiasm for working with passionate students in a creative and fun environment are highly valued.

In this position you will undertake and help coordinate the following work, as part of a small team:

Key Responsibilities

• Liaising with and supporting current and prospective students
• Processing student applications and enrolments
• Maintaining the student management system
• Following compliance and data reporting requirements
• Providing administrative support to campus staff
• General office administration and reception duties
• Coordinating VTAC application process/liaison officer

Essential Skills and Knowledge:

• Strong communication, customer service and organisational skills
• Inbound/outbound phone skills
• Attention to detail, even in time-sensitive situations
• Ability to work autonomously and cooperatively as part of a small team
• Capacity to prioritise tasks and meet deadlines
• Initiative and ability to learn new systems and processes
• Commitment to quality assurance
• Capability to work with students from diverse social and cultural backgrounds in a supportive and constructive manner
• Proficiency in Office 365, in particular Word and Excel

Desirable:

• Experience in similar roles, ideally within the Vocational Education and Training (VET) sector or Higher Education (HE) sector highly desirable
• Familiarity with the VET Quality Framework, VET Student Loans (VSL) Scheme, CRICOS, FEE HELP, Skills First Funding
• Experience with Student Management Systems (such aXcelerate and Paradigm) and Learning Management Systems (such as Canvas)
• Relevant tertiary qualification
• Interest in games, animation, film and/or visual effects

Please note:

• This is a full-time position with a 5-month probation period.
• Salary is negotiable depending on experience.
• Applicants need to be able to apply for, or currently hold, a current Police Check and Working with Children Check.

To apply for this position, please provide a resume and cover letter.