• Full Time, Max Term Role through to December 2025
• Location: Flexible State Location with Work from Home Options!
• Great Salary of $81,000 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your opportunity
Ready to craft digital experiences that truly change lives?

Mission Australia is searching for a creative, detail-driven Digital Coordinator to help us build a stronger, more connected future. In this newly created contract role, you won't just manage content - you'll shape stories, enhance journeys, and bring our digital vision to life. Working hands-on with our Optimizely Content Management System and broader marketing tech ecosystem, you'll execute content migrations, support web campaigns and drive UX improvements and SEO optimisation. Every click, every scroll, every interaction you touch will help us drive real-world impact.

If you're excited by the idea of blending creativity, technology, and purpose - and growing your career along the way - this could be your next great adventure.

Your key responsibilities will be to:

• Oversee the full content lifecycle in Optimizely Content Management System, ensuring alignment with brand, Search Engine Optimisation (SEO), User Experience (UX), and accessibility (WCAG) standards
• Enhance content with rich media elements (graphics, video, and interactive components) to improve engagement
• Conduct content audits to identify and resolve gaps, outdated materials, and Search Engine Optimisation (SEO) opportunities
• Implement metadata, tagging, and structured formatting for searchability and discoverability
• Work within Mission Australia's evolving Marketing Technology stack, ensuring Content Management System, Digital Asset Management, Content Marketing Platform, and Data Platform contribute to personalised and data-driven digital experiences
• Assist in configuring content-driven user journeys, ensuring the right content reaches the right audience at the right time
• Collaborate with fundraising and marketing teams to align content with automation, behavioural triggers, and dynamic content strategies
• Ensure content and assets (text, images, videos) are optimised for web, mobile, and accessibility, improving user engagement and performance.
• Monitor content performance using Google Analytics 4 (GA4) and Optimizely Data Platform insights, recommending data-driven improvements
• Support digital campaigns, Electronic Direct Mailouts, and website enhancements with content execution and refinement, ensuring alignment with Urchin Tracking Module structure and governance for accurate tracking and performance insights
• Contribute to the documentation of workflows, best practices, and training materials for internal teams
• Identify and implement efficiencies in content workflows, optimising how digital content is planned, created, and managed

Requirements for success

• Tertiary qualification in Communications, Marketing, Digital Media, or related field; or equivalent relevant experience
• 2-5 years' experience in digital content management, web publishing, or a related role.
• Experience managing Content Management System or Digital Experience Platforms (DXP) and working with Digital Asset Management and Content Marketing Platform tools
• Hands-on experience optimising web content for Search Engine Optimisation, User
• Experience with and accessibility (Web Content Accessibility Guidelines)
• Experience with content formatting, metadata tagging, and structured content workflows
• Exposure to content personalisation, audience segmentation, and automation tools (e.g., Optimizely Data Platform)
• Familiarity with Google Analytics 4 (GA4) and Google Tag Manager (GTM) for content performance monitoring
• Excellent communication skills, with the ability to interpret and action digital content briefs, ensuring accuracy, consistency, and brand alignment.
• Highly organised, proactive, adaptable and detail-oriented, with the ability to prioritise multiple tasks and deadlines

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you