About the role

The Identity and Access Administrator is responsible for managing the PTA's Joiners, Movers, and Leavers process, ensuring accurate user account provisioning, modifications, and deactivations across systems such as Active Directory, Exchange, and internal applications. The role also oversees software licence provisioning, enforces role-based access in line with least privilege principles, and ensures compliance with PTA policies. A key focus is on delivering high-quality service in accordance with SLAs, maintaining effective working relationships, and providing timely support to staff across the organisation.

In addition to operational responsibilities, the role contributes to business improvement by monitoring system performance, identifying issues, and implementing solutions to enhance service delivery. It supports junior staff through coaching and knowledge sharing, helps maintain procedural documentation, and provides technical input to projects as needed. The administrator continuously seeks to improve practices, regularly evaluates performance, and ensures a customer-focused approach to identity and access management across the PTA.

About You!

To excel in this role, you should possess:

Holds an ITIL Foundation Certificate or relevant experience in an ITIL environment, with technical qualifications or recent hands-on experience in Identity and Access Management.

Strong written and verbal communication skills with the ability to build rapport and support internal customers and Service Desk Analysts in a team-focused setting.

Well-developed skills in analysing information, identifying issues, and resolving complex technical problems effectively.

Proven ability to plan, prioritise, and manage multiple tasks with minimal supervision in a dynamic IT environment.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

Opportunities to grow through personal development and career pathways

Health and Wellbeing programs including access to a free 24/7 onsite Gym

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

There is currently one fixed term opportunity available to 30 September 2027 with the possibility of renewal and/or permanency. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Suzanne Kipling on (08) 9326 3471 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected].

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A written application (no more than 2 pages) outlining your experience, addressing the Core Competencies, Conceptual, Analytical and Problem Solving and Organisation selection criteria in the JDF.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 37456 in the web search box.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Monday 12 May 2025