Client Services Coordinator
Part-Time (4 days pw, hybrid flexibility)
Karen Williams & Co

Are you an experienced administration and client services professional who thrives on doing quality work? Do you enjoy structure, supporting others to succeed and value a respectful workplace?

If you’d love to work in a purpose-led business where your contribution is acknowledged and appreciated, we want to hear from you.

KW&Co
Karen Williams & Co is an established leadership and communication coaching company, founded in 2012.

We design and deliver transformational executive coaching and leadership development programs for senior leaders and teams in large organisations. Our work empowers people to work better together.

As KW&Co continues to grow, we’re looking for an experienced Client Services Coordinator to be the steady hand behind the scenes — ensuring our clients and coaches are well-supported every step of the way.

The Role
This is an ideal opportunity for a highly capable professional who enjoys being the go-to person for getting things done. You’re someone who takes pride in your work, knows how to manage a busy schedule with conflicting priorities, and genuinely enjoys contributing to a team culture built on professionalism and purpose.

We welcome applicants who are looking for part-time hours and long-term stability in a business that values life experience, reliability and commitment to excellence.

Role Responsibilities
You’ll play a pivotal role in supporting the successful delivery of our client programs, responsibilities include:

Coordinate and schedule the delivery of client programs with an accurate, complete and thorough approach

Manage onboarding and program logistics across all programs

Be the first point of client contact for program administration needs

Strengthen client stakeholder relationships and manage client expectations with initiative and exceptional service focus

Support coaches and delivery team with everything they need to fulfil program commitments

Identify opportunities to improve internal systems and contribute to smarter ways of working

Manage office administration needs — from supplies to supplier coordination

Assist with in-person and virtual events.

Who You Are

You’ve worked in a consulting or professional services environment in a client service or administration role (mandatory)

You have a minimum of 8 years’ experience in administration or client services

You’re highly organised, detail-oriented and proactive

You enjoy creating order, developing processes and improving efficiencies

You’re a clear and thoughtful communicator

You’re confident with programs like Microsoft Office (for Mac), CRMs and Trello

You like to work in a supportive, values-led environment.

The Details

Part-time, 4 days per week, Mon-Thurs (3 days in our South Melbourne office, 1 day WFH)

Salary: up to $90K (pro rata), plus Super

Role reports to our CEO and works closely with our coaching and support team

Office located in a fantastic co-share space opposite South Melbourne Market.

What We Offer

A welcoming team culture where initiative and experience are highly valued

A meaningful role supporting the delivery of programs that make a real and positive impact in the lives of our clients, their teams and their families

The environment to grow personally and professionally — we practice what we coach

Connection and teamwork in a business that’s growing with purpose

Flexibility that supports your lifestyle.

How to Apply
If this role sounds like a great fit for you, please:

1. Email your CV to [email protected], addressing it to our CEO, Karen Williams

2. In place of a cover letter, include in your email a short video (1-2 mins) recorded on your phone sharing who you are, why you’d love this role and how you’d be a great addition to KW&Co. We’re not looking for perfection, we’re looking for genuine interest and real experience.

Take a look at our website to learn more about what we do, who we work with and what we care about: www.karenwilliams.com