Position Summary

The Housing Support Officer will support the Tenancy Management Support Team in Julalikari Council Aboriginal Corporations. Under guidance from the Program Manager and the Housing Support Coordinator, you will support the delivery of contractual requirements for service delivery in a way that fosters trust and cultural empowerment of tenants in the Tennant Creek Community Living Areas.

The Housing Support Officer will always ensure accurate data collection, administration and best practice support to tenants when undertaking all work. They will also support the delivery of the Living Strong Program to the contract requirements, and all other required services as part of the Tenancy Support Service.

The role will be responsible for learning and adhering to all administrative, record keeping and service delivery requirements, ensuring all data and record keeping is maintained accurately and in a timely fashion to required deadlines.

The role will need to be professional and responsive in managing relationships with NT Government contract and service delivery representatives, acting as a broker between tenants and Territory Housing as the landlord.

Essential Criteria

- Demonstrated awareness of the key issues faced by Aboriginal people relating to housing and tenancy support, including the ability to deliver Territory Housing’s Living Strong Program to requirements.

- Demonstrated teamwork and relationship building skills, including managing internal and external relationships positively and effectively

- Experience in delivering quality client service

- Current driver’s license or ability to obtain

- Current OCHRE Card or the ability to obtain

Desirable Criteria

- Demonstrated Experience working in tenancy support or tenancy management

- Demonstrated experience community service delivery including case-management, data collection and administration

Key Attributes

- Excellent relationship building skills, including the ability to work effectively tenants, Government representatives to ensure the tenancy support service is being delivered to expectations

- Excellent teamwork skills, and the ability to positively and effectively address issues as they arise

- Skilled in managing customer expectations and applying discretion and privacy in dealing with sensitive issues and environments

- Good organisation skills and an ability to work to strict deadlines and work well under pressure

- High level interpersonal and communication skills with a demonstrated ability to liaise effectively within the team, and key stakeholders associated with the program