Centre Manager - Vortex Entertainment, Wagga Wagga

Are you a dynamic, fun-loving leader with a passion for creating unforgettable family entertainment experiences? Vortex Entertainment, Wagga Wagga's premier family entertainment centre, is looking for a Centre Manager who embodies our values and can bring the thrill of running a vibrant entertainment hub to life.

About Us
At Vortex Entertainment, we pride ourselves on delivering high-quality, safe, and exciting experiences for families, friends, and corporate groups. With attractions like high ropes courses, ninja obstacles, rock climbing walls, bumper cars, and virtual reality rides, we are the go-to destination for fun and adventure in the Riverina region. Our café, birthday party packages, and corporate team-building experiences make us a key part of the Wagga Wagga community. We also value our amazing team and recognise them regularly with quarterly peer voted awards nights and monthly team member awards.

About the Role
As the Centre Manager, you will be the heartbeat of Vortex Entertainment. You’ll oversee the day-to-day operations, ensuring every guest has a safe, exciting, and memorable experience. From managing budgets and rosters to leading a diverse team, you’ll play a pivotal role in upholding our values and driving our mission to exceed expectations.

Key Responsibilities

Ensure the safety and security of guests and staff at all times.

Manage all operational aspects, including budgeting, rostering, and maintaining high standards across all divisions (Vortex Café, harness activities, workshops, and group bookings).

Lead and inspire a team to deliver exceptional customer service and embody Vortex values.

Handle conflict resolution with a calm and professional approach.

Act as a brand ambassador and salesperson, promoting Vortex to the local community and beyond.

Develop and implement strategies to enhance guest satisfaction and exceed revenue targets.

Oversee special events, school programs, and corporate team-building activities.

Work weekends and during peak periods to ensure smooth operations.

About You
To thrive in this role, you’ll need to:

Be detail-oriented with strong operational and time management skills.

Have a solid understanding of budgeting and rostering.

Be proficient in Excel or Google Sheets.

Possess excellent communication and interpersonal skills.

Be a natural problem solver with the ability to handle issues quickly and appropriately.

Have a flair for sales and marketing, with the ability to promote the Vortex brand.

Be passionate about creating a fun and safe environment for guests of all ages.

Our Values
At Vortex Entertainment, our values guide everything we do:

Valuing Safety and Security: Safety is our top priority.

Offering High-Quality Entertainment: We exceed expectations with thrilling experiences.

Respect for Vortex Community: We foster joy and connection among guests and staff.

Thankful for our Community and Customers: We support and appreciate our local region.

Enjoy Good Health: We offer a range of exhilarating experiences to keep kids fit.

eXceeding Expectations: We aim to delight and amaze every guest.

What We Offer

A fun, fast-paced work environment where no two days are the same.

Opportunities to lead and grow a passionate team.

The chance to make a meaningful impact in the local community.

If you’re ready to take on the challenge of running Wagga Wagga’s most exciting entertainment centre and creating lasting memories for our guests, we’d love to hear from you!

How to Apply
Click "Apply Now" to submit your resume and cover letter. Applications close Thursday 1st May 2025.

Join us in bringing the Vortex mission to life – providing safe, thrilling, and unforgettable entertainment for all!