Supervisor - Student Support Services

Brisbane Location

Why JB Hunter:

JB Hunter (RTO 90277) has been leading the telecommunications training across Australia and the South Pacific for over 30 years. We have seen much change throughout that time and a key driver for the longevity we have enjoyed has been our ability to embrace innovation and technology. Fundamental to the success of our business is our commitment to the student experience and our excellence in the delivery of our products.

We have a national footprint with Campuses in Brisbane, Newcastle, Sydney, Melbourne, Adelaide and Perth. We are passionate and committed to providing training nationwide, including into regional areas such as Cairns, Townsville, Mackay, Rockhampton, Darwin, Hobart and Launceston. We pride ourselves in being able to deliver training in these locations, adding value to local communities and the businesses within these regions.

At JB Hunter we live by the values of Innovation, Customer Experience, Accountability and Leadership. These values define how we do business and where our priorities lie.

Why is this a great opportunity:

We have a growing Administration team and are seeking a Supervisor - Student Support Services to assist in the commitment to the student experience. The primary responsibility of this role is to develop and manage administrative processes and procedures to ensure efficiency, effectiveness and strict adherence to compliance across State Funding and RTO standards. To achieve this, you will work closely with our Operations Manager and with the wider team to ensure unwavering compliance and an outstanding student experience. Your proven leadership and RTO experience will be critical in managing the dynamic industry environment. If you feel, you are ready to showcase your RTO administrative and leadership ability then this is the opportunity for you!

Key Tasks for the role include:

Develop, implement and manage administration operational procedures and processes to ensure efficiency, quality and compliance to Company and required RTO standards.

Planning, coordinating, executing, and monitoring compliance activities including internal audits (ASQA) in co-ordination with the Compliance Manager.

Lodgement of State specific AVETMISS reporting, Quarterly NCVER data and annual Quality Indicator Reporting.

Conduct ongoing State Funding compliance activities, such as contract applications and extensions, organisational self-assessments, contract variations and other compliance activities as requested by the various State Regulatory bodies.

Monitoring of the enrolment process to ensure compliance across the relevant State Funding Contracts.

Collating, reviewing and sharing relevant information and updates provided by the State and Federal government departments.

Leading the Administration team to ensure a high level of efficiency, quality and compliance.

Why you will be a good fit for the role:

You have a minimum 3 years’ experience in a Senior role within a Registered Training Organisation.

You have a strong understanding of regulatory, quality, and compliance requirements in the education sector.

You can demonstrate proven experience with an ability to conduct internal audits to ensure funding contract compliance and incorporate findings into process improvements.

Your written and verbal communication skills are excellent with the ability to communicate with team members in different locations.

You have a proven track record in managing time effectively and prioritisation, meeting deadlines and a high level of attention to detail.

You have excellent customer service skills .

What we offer:

As a member of the JB Hunter team, we offer:

The security of working with an RTO that has been operating for 30 years.

Ability to work with Tier 1 telecommunications companies including Telstra, NBN, Ventia and Service Stream.

The opportunity to work in a hybrid environment with work from home options available.

Investment in your professional development to ensure you are up to date with the latest technology and industry practice.

A professional work environment with opportunities for career progression.

If this sounds like the role for you please submit your application online. For a confidential conversation about the role please contact our Operations Manager [email protected]