Your Opportunity

Join Our Dedicated Team at Afterhours Youth Diversionary Services (Lighthouse) for Townsville Aboriginal and Torres Strait Islander Services (TAIHS)

Are you passionate about making a meaningful difference in the lives of Aboriginal and Torres Strait Islander communities? We are currently seeking a compassionate and skilled Case Worker to join our team. In this rewarding role, you will have the opportunity to support individuals and families, navigate complex needs, and empower our community through culturally respectful, client-centered services. If you’re committed to fostering positive change and improving outcomes for Aboriginal and Torres Strait Islander peoples, we’d love to hear from you! this is full time fixed term position until June 2028.

Your Contribution

The Case Worker is responsible for the provision of access case management support to young people and their families. The priority group for this service includes the young people identified by Youth Justice Service Centres and police as repeat offenders. The position aims to address the risk factors that have been identified through case planning, case management and the development of programs to meet the client needs. This is in collaboration with key stakeholders and services to increase young people’s participation in pro-social activities.

Duties & Responsibilities

• Undertake case reviews with key stakeholder and services linked to the young person and/or their family
• Develop and maintain effective relationships with clients, their families, key stakeholders and services to meet client needs
• Participate in the delivery of collaborative programs both structured and unstructured aimed at meeting the needs of the individual or group
• In accordance with agreed procedures and protocols develop and maintain effective relationships with clients, whilst nurturing and supporting clients to develop the skills needed to engage in non-criminal activity
• Regularly reviewing and updating client plans and recording actions in accordance with the contract and TAIHS requirements
• Participating in referral meetings if required or as directed
• ­Participate in conducting strengths and needs assessments
• Ensure that dangerous objects, alcohol, illicit substances, or potential weapons are not brought into the place of safety and, that prescribed medications are stored securely
• Provide information, support, and advocacy for clients
• Provide any relevant data and information regarding service delivery as required and/or as directed
• Maintain necessary client and operational information including logbooks and case notes daily
• Ensure secure management of all program files and compliance with applicable privacy legislation and policies.

Required Qualifications and Experience

• Qualification/s relevant to the field of Youth Work or a related field of discipline, with a minimum of a Certificate IV. Eg: Certificate IV in Youth Work or Certificate IV in Community Services or Enrolled in relevant course and/or willingness to obtain qualification within an agreed timeframe
• Previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake duties and responsibilities of the role
• Ability to operate within a case management model
• Ability to demonstrate capabilities in building relationships with and motivating vulnerable people, assessing needs and, advocating for clients
• Demonstrated understanding of the barriers and issues faced by young people
• Demonstrated ability to provide activities and supports that genuinely interest and engage young people, empowering them to make positive choices
• Demonstrated oral communication skills and competence in use of, technology and desk top applications, internet, word processing, spreadsheets, and databases
• Hope and Healing (desirable)

Benefits of working for TAIHS

TAIHS provides access to an employee assistance program and access to learning and development opportunities. Your employment experience with TAIHS will include work-life balance with competitive salary and benefits, generous leave entitlements, career progression opportunities and the chance to make a difference to the people and communities.

TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.

TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive, equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

To Apply:

Please visit the TAIHS Careers Page for more information and to view the Position Description at: https://www.taihs.net.au/working-with-taihs/

You must submit the below documentation;

• CV/Resume
• One page cover letter detailing how you will achieve success in the position

Applications Close: Wednesday 07 May 2025 at 5:00pm

Email: [email protected] or visit our website: https://www.taihs.net.au/

ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE ARE STRONGLY ENCOURAGED TO APPLY