About the role

We are seeking a friendly and professional Guest Service Agent to join our team at The Adara Hotel Richmond. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a full-time position based in our apartment style hotel located in the heart of Richmond.

What you'll be doing

• Greeting and checking in/out guests in a timely and courteous manner
• Responding to guest inquiries and requests, both in person and over the phone
• Assisting with luggage and providing concierge services as needed
• Processing payments and maintaining accurate financial records
• Resolving guest issues and concerns in a professional manner
• Maintaining a clean and welcoming reception area
• Proactively identifying opportunities to enhance the guest experience

What we're looking for

• Previous experience in a customer service or hospitality role
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Proficient in using hotel management software and technology
• Flexibility to work a range of shifts, including weekends and public holidays
• A positive, friendly, and customer-focused attitude

What we offer

At The Adara Hotel Richmond, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Discounted accommodation rates for you and your family
• Comprehensive training and ongoing development opportunities
• Opportunities for career advancement within the company
• A vibrant and collaborative team culture
• Access to our employee wellbeing program, including fitness and social activities

About us

Pearson Hotels is a leading hospitality group with a portfolio of modern, award-winning hotels and resorts across Australia. We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment for our employees. Join us as we continue to grow and shape the future of the hospitality industry.

Apply now to be a part of our dynamic team!