Start Date: Tuesday 6th May 2025

Location: Hybrid – Office & Work from Home (after competency assessment)
Hours: 35 hours per week, rotating roster
Pay Rate: $25.80 per hour
Contract: Permanent

Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role.

What We Offer:

Comprehensive training – fully paid, equipping you with the knowledge and tools to succeed

Ongoing support – dedicated leaders and team support to help you grow in your role

Hybrid work model – work from home after achieving competency

Supportive team culture – a friendly and inclusive work environment

About the Role:

Handle a variety of inbound customer inquiries, including address updates, policy and procedural questions, and Member Coverage details

Provide clear, empathetic, and accurate information to customers

Process account updates and resolve inquiries efficiently

Work on a rotating roster (Monday to Friday 8:00 am - 8:00 pm, Saturday 9:00 am - 5:00 pm)

What We’re Looking For:

Strong customer service experience (contact centre experience preferred)

Excellent communication and problem-solving skills

Ability to follow compliance and regulatory guidelines

Confidence in navigating multiple systems and providing accurate responses

Resilience and adaptability in a fast-paced environment

Availability to work rotating shifts

Shortlisted candidates will be required to undergo a Criminal History Background Check.