Your new company

To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, We're customer-obsessed. We keep it simple, we move at speed, We own it and we win together.

Your new role

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Customer Service Advisor (Cards & Digital). In your new role, you will be responsible for providing exceptional customer service to every customer who has credit and debit card enquiries along with internet banking and NAB app enquiries. This is an inbound call centre role which requires you to handle on average 30 - 50 inbound calls per day assisting with personal banking cards and digital enquiries.

Your main responsibilities will include

Customer Obsessed: Serves as the first point of contact for customers with enquiries about their credit and debit cards, including lost or replacement cards, balance transfers, cross-product transfers, and points accumulation on certain credit cards.
Keep It Simple: Utilise resources to assist with digital internet banking and NAB app enquiries, ensuring straightforward and clear communication.
Move with Speed: Act quickly to provide exceptional customer service, bringing your unique personality to every call.
Own It: Educate customers about banking products and services while offering tailored solutions, taking responsibility for accurate and helpful information.
Win Together: Navigate through multiple banking systems and tools efficiently, collaborating with team members to maintain a good understanding of updated banking policies, procedures, and legislation.

This is a 6-month assignment with the view to extending or going permanent. The hourly rate will be $35.86 per hour plus super. You will be working an average of 37.5 hours a week. You will be working on a rotating roster between the hours of 7am and 7 pm Monday to Friday.

This role will be based at NAB Knox Data Centre - 122 Lewis Road, Wantirna South VIC. It will be a hybrid working arrangement from home and in the office after you have completed 10 weeks of training and are fully proficient in the role. When working hybrid, it will be 3 days in the office and 2 days from home.

What you'll need to succeed

• Experience in customer service such as retail/hospitality, call centre, or banking role.
• Relevant tertiary degrees such as Business, Commerce, Finance, Accounting (Preferred).
• Passionate about helping customers.
• Proven communication skills, the ability to connect with customers and to assist them with their queries.
• Demonstrated attention to detail.
  
  What you need to do now
  
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
  
  If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.