At Hays Enterprise Solutions, our mission is to help organizations thrive by supporting their workforce needs. We partner with over thirty large organizations across Australia and New Zealand providing tailored solutions to ensure our clients have unrivalled access to top talent and unique market insights to build their evolving workforces.

On behalf of our esteemed client, a leading entity in the banking industry, we are currently seeking candidates for a contract position. This opportunity is a Hybrid, 6-month opportunity.

About the role

Our client is currently seeking a Customer Service Advisor to work within their cards and digital space. In this role, you will be responsible for providing exceptional customer service to every customer who have credit and debit card enquiries along with internet banking and our client's app enquiries.

This is a 6-month assignment with the view to extend or go permanent. The hourly rate will be $35.86 per hour plus super. You will be working on a rotating roster between Monday to Friday. The hours you will need to be available will be from 7am and 7 pm Monday to Friday. You will be working an average of 37.5 hours a week.

What can you expect?

Serve as the first point of contact for customers with inquiries about their credit and debit cards, including lost or replacement cards, balance transfers, cross-product transfers, and points accumulation on certain credit cards.

Utilise resources to assist with digital internet banking and our client's app inquiries, ensuring straightforward and clear communication.

Act quickly to provide exceptional customer service, bringing your unique personality to every call.

Educate customers about banking products and services while offering tailored solutions, taking responsibility for accurate and helpful information.

Navigate through multiple banking systems and tools efficiently, collaborating with team members to maintain a good understanding of updated banking policies, procedures, and legislation.

Your attributes – If you don't meet 100% of the criteria to apply, we’d still love to hear from you. We celebrate individual differences because we know that when we bring more diverse minds together, we create better solutions.

You are encouraged to apply for this role if you have:

• Experience in customer service such as retail/hospitality, call centre, or banking role.

• Relevant tertiary degree such as Business, Commerce, Finance, Accounting (Preferred).

• Passionate about helping customers.

• Proven communication skills with both verbal and written, the ability to connect with customers and to assist them with their queries.

• Demonstrated attention to detail.

If you feel this role may be suitable for you or your skillset, then please apply!