About the Business

At IECL, our vision is simple but powerful: every leader should have access to world-class coaching. As the industry leader in applied organisational coaching across the APAC region, we’re passionate about driving exceptional performance and wellbeing in organisations—enabling immediate and sustainable growth.

Headquartered in Sydney, we work with individuals and organisations to create meaningful change through coaching and leadership development. Our reputation is built on exceptional quality, consistent scale, and unmatched regional reach. If you're passionate about high-impact work and thrive in a collaborative environment, we’d love to have you on our journey.

About the Role

This role sits within our vibrant Operations Team and plays a critical part in delivering a seamless experience for our clients and internal stakeholders. You'll be at the centre of the action—supporting our accreditation, membership, and tech functions across the APAC region with a focus on accuracy, service, and efficiency.

If you're a self-starter who loves keeping things organised, solving problems, and making things run like clockwork, this is a great opportunity to work in a purpose-led organisation that values continuous learning and quality delivery.

Key Responsibilities

Provide high-quality administrative support to the accreditation, membership, and tech teams

Manage shared inboxes and respond to phone/email enquiries with professionalism and care

Act as the first point of contact for student tech troubleshooting, escalating where needed

Maintain accurate student and member records across internal systems

Support program managers and system admins to deliver seamless program operations

Prepare reports, manage data imports, and assist with other tasks as required

About you

Highly organised with a strong ability to prioritise and manage multiple tasks

Confident communicator with excellent written and verbal skills

Strong attention to detail—accuracy is second nature to you

Comfortable working independently and remotely when needed

Proficient in Microsoft Office and Google Suite; keen to learn new systems

Bonus: You have experience with Salesforce or an interest in coaching or learning & development

Benefits & Perks

Flexible Working Arrangements: Enjoy the flexibility to balance work and life.

Career Growth Opportunities: Access to continuous training and development to advance your career.

Vibrant Office Culture: Be part of a fun and dynamic office environment.

Employee Assistance Program (EAP): Access to support and resources for your well-being.

Ongoing Training & Support: Continuous learning opportunities and support provided.

Complimentary Short Courses: Free access to a variety of short courses.

Monthly Celebrations: Join us for monthly cake days to celebrate our successes among other social events.

Paid Volunteer Days: Two paid days to volunteer and give back to the community.

Collaborative Team Environment: Work with a great team that values collaboration and innovation.

The Culture

We are all about connecting people and organisations with learning. AIM’s culture is at the heart of our success and is underpinned by the core purpose and behaviours that are an integral part of our organisational DNA.

If you would like to be part of our journey, simply click “Apply Now” and our recruitment team will reach out to you.