Join Our Team as a Receptionist - Immediate start - apply today

Position: Full time (9am – 5:30pm) with monthly RDO
Location: Geelong CBD

About Us: At Geelong Orthotics, we believe in creating a warm, welcoming environment where every client feels valued and cared for. If you're friendly, professional, and organized, we want you to be the face of our practice!

Why You'll Love Working with Us:

Supportive Team Culture: Trust, respect, and clear communication are our core values.

Positive Workspace: We maintain a calm, positive environment where everyone enjoys coming to work.

Growth Opportunities: We offer ongoing training and development.

Key Responsibilities:

Greet clients warmly, handle phone calls, emails, and in-person inquiries professionally.

Manage client check-ins and ensure details are accurately collected.

Schedule and confirm client appointments, handle reminders, cancellations, and reschedules.

Update CRM systems, manage paperwork, and process funding requests, payments, and remittances.

Assist with client billing, payments, and issuing receipts.

Relay messages and client inquiries quickly.

Support stock management and ensure a tidy, organized reception area.

Qualifications/experience:

Experience in a receptionist or customer service role, preferably in healthcare, allied health, or disability.

Understanding of healthcare terminology (preferred).

Experience interacting with any of the following third parties would be highly regarded: NDIS, Workcover agents, TAC, My Aged Care or DVA.

High level of Microsoft Office literacy essential. Experience with Halaxy and/or Xero would be highly regarded.

Exceptional communication and interpersonal skills.

Strong organizational skills, ability to multitask, and prioritize.

Professional demeanor with empathy and patience.

Dependable, proactive, and organized.

High school diploma or equivalent; training in office administration or customer service is a plus.

Apply Today! Be the friendly face of our practice and make a difference in clients' lives at Geelong Orthotics.

For a detailed position description, please email [email protected]