Blue Mountains Computers is a family-owned company seeking a talented and customer-focused Level 1/2 Technical Support Specialist with a strong understanding of Microsoft Office 365.

Responsibilities:

You will be responsible for providing technical support and troubleshooting to end-users via phone, email, and in-person.

• M365 Tenancy Administration: Manage and maintain M365 tenancies, ensuring best practices are adhered to.
• Email & Exchange: Oversee email services and Exchange administration, ensuring smooth operation and migration processes.
• Teams, OneDrive & SharePoint: Administer and support collaboration tools, optimizing for user productivity and security.
• Security & Compliance: Implement and manage security measures, with a focus on Microsoft Defender and other compliance tools.
• Intune Management: Deploy and manage devices using Intune, ensuring seamless integration and security.
• Migrations: Lead the migration of customers from legacy systems to M365, ensuring a seamless transition and minimal disruption to business operations.
• Manage all managed services agreement customers.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Experience with Microsoft 365 administration.
• Familiarity with Windows and Mac operating systems.

Benefits:

• Competitive hourly rate
• Opportunities for professional growth and development
• Supportive and collaborative work environment
• Fast growing IT business with huge potential

If you are a passionate and motivated individual with a strong technical background, we encourage you to apply!

To Apply:

Please submit your resume and cover letter to [email protected]

We look forward to hearing from you!