At BrightHR, we’re leading the charge in transforming the HR tech landscape with our cutting-edge, all-in-one software solution. With over 110,000 businesses relying on us to simplify and streamline their HR management, we’re committed to supporting businesses at every step of their journey.

As a proudly privately-owned company with unmatched financial stability, our global growth is accelerating year after year. Now, we're on the hunt for exceptional Client Experience Manager to join our dynamic team and champion outstanding service for our diverse and growing client base.

Imagine a role where you'll:

• Become the voice of our clients, actively engaging with them to gather invaluable feedback, address their needs, and identify exciting opportunities to elevate their experience.
• Map the client journey like an explorer, pinpointing areas for smoother, faster, and truly exceptional service delivery.
• Be a proactive problem-solver, anticipating potential roadblocks and implementing solutions before they impact our clients' success.
• Master the power of Salesforce, utilising it to track every interaction, monitor progress with precision, and generate insightful reports that drive improvement.
• Inspire and empower, coaching and mentoring a talented team to achieve and surpass their performance goals.
• Navigate challenges with confidence, expertly handling complex escalations and providing clear, concise reporting.

What will make you a BrightHR superstar?

• You have a demonstrated track record of leadership, inspiring and guiding teams to success.
• You're a master of managing multiple priorities without missing a beat, consistently delivering on SLAs.
• You possess exceptional problem-solving skills and a knack for turning conflicts into positive resolutions.
• You bring proven experience in a client-centric role, whether it's in customer complaints, customer success, or a similar field.
• Your communication skills, both written and verbal, are nothing short of outstanding.

But that's not all! Here's what makes working at BrightHR truly awesome: We believe in rewarding our team's hard work and dedication with Bright Perks that truly stand out:

• BrightHR Profit Share – Annual bonus based on company performance—when we succeed, so do you!
• Enhanced Leave – start with 23 days, PLUS birthday & volunteer leave
• Reward & Recognition – Monthly Super Service Awards with $1K bonuses, and Global MVP Awards to celebrate your contributions.
• Bright Exchange – Access to thousands of curated discounts on everyday essentials.
• Education Assistance Program – Support for your ongoing professional development and learning.
• Career Pathways – Clearly defined career development opportunities to help you reach your goals.
• Health & Fitness Perks – Discounted gym memberships and private health insurance to ensure your well-being.

Ready to make a real impact and thrive in a vibrant, forward-thinking environment? Apply now and let's build the future of HR tech together!

BrightHR is an equal opportunity employer and values diversity. We encourage applications from all qualified candidates.

**A note to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes**