WHO IS PETRAVELLER?

Petraveller is a boutique, care-driven pet travel company leading the industry in safety and customer experience.

Operating since 2014, our fun and growing team are experts in international pet travel for cats and dogs from Australia to overseas.

With a team of 25+ dynamic individuals and 100 years of combined experience, we strive to work collaboratively and are dedicated to being the safest and most caring international pet travel company worldwide.

Petraveller is a national leader in the pet travel industry with over 15,000 satisfied customers and international accreditations, including IATA, RACA, IPATA and ATA.

Our mission is to safely reunite families with their pets by air travel with exceptional care and personalised service.

LOCATION:

Located in the heart of Tullamarine, only 5kms from Melbourne International Airport.

WHAT WE ARE LOOKING FOR:

Petraveller has an exciting opportunity to join our Ground Operations team in a casual role for 15-20 hours weekly as a Pet Concierge.

Are you confident and skilled at handling companion animals?

Do you have exceptional people skills, strong organisational skills and attention to detail?

Will you thrive in a fast-paced environment and adapt to the changing requirements of our clients and airline schedules?

We are looking for an energetic individual with a positive attitude, who is passionate about pets and people, and physically fit to handle a variety of sizes of dogs and cats.

As a Petraveller Pet Concierge, you will deliver our Melbourne metropolitan ground operations, meet our clients at their homes, and transport pets during the first stage of their travel journey.

You will liaise with our vet, government, pet hotel and airline partners, manage travel documentation and permits for pet departures with precision, and prepare pets for flight and lodge them at the airport for air travel.

An immediate start is available with comprehensive training.

ROLE TASKS:

Supporting our Ground Operations team, some of your key responsibilities will include:

Safely handle pets in accordance with company procedures

Collect pets from customer residences within the Melbourne metro

Complete veterinary consultations and government appointments

Check pets in and out of our pet hotel

Prepare and lodge pets for flight travel

Transport any off-loaded pets to our pet hotel

Prepare travel documentation and permits for pet departures

Communicate with clients over the phone and face to face

Complete office-based administration duties

SKILLS AND EXPERIENCE:

Professional pet handling experience

Excellent communication skills

Exceptional organisation and attention to detail

Ability to work autonomously against a schedule

Knowledge of Melbourne's metropolitan area

Flexibility to work rotating shifts

Clean drivers history and full license

WHAT ARE YOU LOOKING FOR?

Would reuniting people with their pets bring you fulfilment?

Would you like to be rewarded for delivering a fantastic experience?

Is personal growth and career progression significant to you?

Is belonging within a team that has fun and enjoys their working life priority?

BENEFITS:

Competitive salary

Fun and progressive team

High-quality uniforms

Modern fleet

APPLYING FOR THE ROLE:

To apply please submit a cover letter and resume via Seek telling us how you would fit into the Petraveller family.