Position Title: Inside Sales Officer

Department: Sales

Location: Adelaide

Reporting Line: Sales Manager

Start Date: May 2025

Position Purpose

The role of the Inside Sales Officer is to drive revenue growth by prospecting, qualifying leads and closing sales opportunities primarily through inbound, outbound calls, email and virtual presentations. The ideal candidate will have a passion for sales, excellent communication skills and ability to thrive in a fast-paced environment.

Key Responsibilities

· Prospect and identify potential customers through targeted outbound calls, emails, and other communication channels.

· Qualify leads and conduct thorough needs assessments to understand customer requirements.

· Educate prospects on the benefits of our products or services, addressing any objections and positioning solutions effectively.

· Develop and maintain strong relationships with prospects and existing customers to drive repeat business and referrals.

· Developing, nurturing and maintaining a full sales pipeline.

· Utilize CRM software to track and manage sales activities and update customer information.

· Meeting and exceeding monthly KPIs while maintaining high levels of customer satisfaction.

Key Performance Indicator

· Sales – drive growth and achieve key sales metrics.

GENERAL ACCOUNTABILITIES

Customer Satisfaction

· Achieving high level of customer satisfaction on day-to-day customer-facing channel.

Productivity

· Performing required duties and responsibilities with high efficiency and effectiveness.

· Achievement of agreed set KPIs and targets.

Quality

· Demonstrates commitment to continuous quality improvement.

· Assists in the collection of information and data for quality improvement.

· All work produced and delivered to customers is of the highest quality.

Confidentiality & Privacy

· Demonstrates an understanding and strict compliance with legislation, policies and procedures concerning confidentiality and privacy.

Health, Safety & Environment (HSE)

· Complies with all requirements of the WHS Act and regulations & safe work procedures.

· Identifies and reports workplace hazards and suggests hazard resolution strategies.

Policy & Procedure

· Complies with CMVAS Group’s policies and procedures and all regulatory obligations within the company.

Values & Behaviour

· Demonstrates and embodies the CMVAS Group core values and behaviours.

INTERPERSONAL SKILLS

Personal Attributes Required

· Excellent oral and written communication skills.

· Adaptable and able to work in a dynamic changing environment.

· Team player able to work effectively as part of a team and shares knowledge and skills, and able to work collaboratively with a range of different stakeholders both internally and externally.

· Must be self-driven/motivated, punctual, honest, and reliable.

· Takes initiative for ongoing personal development identifying and continually developing skills and talents.

· Always presents professionally, reflecting a positive attitude and approach to their work.

· Demonstrates flexibility when the needs of the business changes and management directives change to ensure the best outcome is achieved to meet daily operational targets.

Qualifications & Experience required

· Bachelor's degree in business, marketing, communications, or related field.

· Knowledge of telecommunications and retail operations.

· Excellent interpersonal and communication skills, with experience in sales or relevant field.

· Ability to work independently and collaboratively in a team-oriented environment.

· Proficiency in CRM software and other sales tools.

· Goal-oriented mindset with a strong desire to achieve and exceed sales targets.

Benefits & Perks

· Huge earning potential with uncapped commission.

· Career progression opportunities for the right candidate within a fast-growing company.

· $62,000 + Super + Commission

Note: This position description serves to illustrate the scope and responsibilities of the position and is not intended to be an exhaustive list of duties. The incumbent will be expected to perform other position related tasks as requested by management and as necessitated by the development of the position and the business