Content Designer

• SNSW Grade 7/8

• Location - Haymarket, Parramatta or Gosford

• 1 x Temp Full-Time until Sept 2027

About Digital Services at Service NSW
You'll be joining our collaborative and driven team, which thrives on using modern technologies and platforms. We're leading the way with User-Centred Design, Product Management and Extreme Programming (XP) to ensure the customer is at the core of everything we do.

Our team is the driving force of digital transformation in NSW. By thinking smarter and adapting ahead of the curve, we are here to make a meaningful impact for the people of NSW. Together, we define change, and in doing so, we grow our diverse talent while building something to be proud of.

About the role
The Content Designer role, as part of one or more cross-functional product squads, is responsible for writing, editing, researching designing and delivering digital content that informs and guides people of NSW through government transactions and services.

The role will engage with customers and stakeholders to create meaningful, end-to-end content experiences to ensure all people of NSW can find, use and access high-quality products and services.

Your responsibilities will include:

• Adopt a customer-centric approach by supporting the end-to-end design process through discovery, framing, iterative development and delivery to ensure high-quality products and services for the people of NSW.

• Design, produce and publish of all types of content, long form and microcopy, ensuring it's accurate, written in plain English, and aligned with the content strategy, customer needs and product capability.

• Adhere to industry accessibility and brand guidelines, including Web Content Accessibility Guidelines (WCAG), Agency's Global Experience Language (GEL), content strategy and component library, to ensure consistent, inclusive and accessible content is delivered to the customers

• Support and contribute to conducting user research, search engine optimisation (SEO) and data analysis and content reviews and audits to ensure content meets customer needs.

• Contribute to and assist in scoping, writing, editing, testing and the performance measurement of digital content, as well as documenting and supporting change management for continuous improvement.

• Collaborate with multidisciplinary teams and stakeholders to understand and support business goals, timelines and deliverables.

• Maintain awareness of relevant industry trends, methodology and tools to identify and deliver innovative solutions that optimise outcomes in line with organisational priorities.

This role will be a perfect fit for someone who:

• brings a balanced, holistic and flexible mindset to content design

• enjoys collaborating with disciplines

• is comfortable with ambiguity - we work in an iterative and incremental way, balancing many different inputs

• can't get enough of content design, research and learning

• can work in an agile environment with rapidly changing deadlines, workloads and goals.

On your first day, you'll bring solid experience:

• write fluently in plain English in a range of styles and formats

• cooperate across work areas to improve outcomes for customers

• apply creative thinking techniques to generate new ideas and options to address issues and improve the user experience

• accommodate and respond with initiatives to changing priorities and operating environments

• perform basic research and analysis to inform and support the achievement of project deliverables.
  

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 7/8, with the base salary for this role starting at $102,899 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 30th April 2025 at 9:59am

To be considered, please apply online with your Resume and a 2 - page Cover Letter outlining your suitability for the role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit
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Information on adjustments available for the recruitment process