Describe Job Status: Casual – Friday evening and Saturday afternoon / evening shifts

Salary: Base wage of $24.89 per hour plus Casual Loading at 23.3%, Scale Penalty at 22% plus 11.5% superannuation contributions

Applications Close: Thursday 24 April 2025 at 11:59pm

Role Enquiries: [email protected]

An organisation where diversity of thought and experience is valued, supported and respected.

THE HOUSE

For thousands of years, Tubowgule — the land where the Sydney Opera House now stands — has been a place of gathering and belonging. The Opera House continues this rich legacy, embracing and celebrating the diverse cultures of Australia. As a globally recognised icon, it symbolises inspiration and imagination. There’s nothing quite like it. The Opera House is one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW.

From whimsical musicals to side-splitting comedies, stirring arias to ARIA award-winners, majestic symphonies to relaxing sundowners, engaging talks to playful puppet shows — there's something for everyone.

Behind the magic of the Sydney Opera House is a team of passionate and dedicated individuals. Here, you’ll be surrounded by supportive colleagues who are committed to their work and the building itself. Join us in shaping the future of the Opera House and discover opportunities for personal and professional growth while making a positive impact on our community.

Drawing on the foundational idea that the Opera House was built to serve the community, our Sydney Opera House Strategy 2024-26 sets out our ambition to be Everyone’s House. To achieve this we are focused on four themes:

Everyone feels welcome here.

We better understand and connect with the community.

We are future ready.

We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

This position will primarily be rostered for Friday evenings, Saturday afternoons and Saturday evenings (7 to 12 hours per week).

This role is responsible for providing front-line customer service and is a key customer contact point for patrons attending performances on site and as such, has a significant impact on the customer experience. The position uses advanced customer service skills to warmly welcome, actively engage, warmly farewell and assist patrons with queries and problems during their visit to the Sydney Opera House. This role also provides assistance to patrons with accessible needs and ensures that the safety and well-being of all our customers remains our number one priority.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

Key Responsibilities/skills:

Responsible for creating a welcoming atmosphere with all patrons that remains professional and enhances the image of the House.

Providing Front of House services including:ushering; cloak room and audience access/egress duties; program and merchandise selling; stage door and venue presentation duties; and pre and post show functions and external functions.

Assist in emergency situations such as medical and evacuation procedures when required, including safely evacuating venues, and provide assistance to less mobile or frail patrons as they exit towards safe meeting points.

Reporting to the Theatre Manager regarding any customer service issues or patron disputes that are unable to be resolved

Reporting to the Theatre Manager on aspects of cleanliness or maintenance required in venues and public areas in general.

Reporting all safety hazards in the safer system or escalating these issues to the Theatre Manager

WHAT WE CAN OFFER YOU

The Sydney Opera House gives you access to a fantastic range of benefits including:

Opportunity to work at Australia’s premier and iconic cultural institution

10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden

5-weeks’ annual leave.

Access to salary packaging and discounted health insurance

Flexible working arrangements – we know flexibility means different things to different people, so let us know how we can best support you.

Access to a range of professional development programs and staff engagement initiatives.

Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka SEALs) and more.

Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia.

Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all.

Access to complimentary tickets to performances and events.

Access to reduced parking rates.

Employee Assistance Program and wellbeing initiatives, including Fitness Passport and free circuit classes, yoga, pilates and physiotherapy sessions.

And many more!

EQUITY AND INCLUSION
The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us at [email protected] to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.

NEED TO WORK FLEXIBLY?
We know flexibility means different things to different people, so let us know how we can support you to be your best.

KEY DATES

Assessment Centre
If you are shortlisted for interview, you will be required to attend an in-person Assessment Centre on:

Thursday 8 May 2025 – (9:30am to 12:00pm or 1:30pm to 4:00pm)

Interview Dates

Successful candidates from the Assessment Centre will then be invited to a panel interview, to be held on:

Monday 12 May 2025 (Morning or Afternoon)

Tuesday 13 May 2025 (Morning or Afternoon)

Training Dates

If you are successful in obtaining a casual contract with us, you will be required to attend all of the paid, in-person training dates listed below:

Tuesday 3 June 2025 (9:00am – 5:00pm)

Wednesday 4 June 2025 (9:00am – 5:00pm)

Thursday 5 June 2025 (9:00am – 5:00pm)

SOUND LIKE YOU? APPLY NOW

Please submit your cover letter and CV via the online portal and answer the below questions

1. Describe a situation where you have used your communication and interpersonal skills to deliver quality customer service in an environment servicing a diverse range of customers with different needs, such as, people with disabilities, people from non-English speaking backgrounds, VIPs and regular patrons.
   
2. Please give an example of how you have built positive customer relationships.
   
3. If you hold a work visa, what is your visa class, sub-type and expiry date?
   
4. Are you available to commit to working regular Friday evening, Saturday afternoon and/ or Saturday evening shifts?

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan

Applications will not be accepted from recruitment agencies