Role Title: Service Delivery Manager

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Seven Hills (4 days in the office)

Salary: $120,000 - $170,000 (dependent on experience)

Role Details:

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client - a rapidly growing technology organisation - to help appoint an experienced and proactive Service Delivery Manager.

This is a key leadership role aimed at lifting the capability of the current tech support team (5-6 people), streamlining internal service delivery, and building scalable, standardised support processes across both hardware and software environments.

As the Service Delivery Manager, you will:

• Take full ownership of the service/support function and uplift the maturity of the service desk
• Optimise workflows to improve productivity, SLAs, and accountability
• Be the first point of contact for triaging and escalating support queries
• Support both internal (80%) and external (20%) customers with a focus on exceptional service quality
• Work closely with leadership (GM/COO) and other departments to support new tech rollouts and product adoption internally

This is a high-impact role for someone who enjoys building efficient systems, mentoring support teams, and driving a customer-first mindset across the board.

Required Skills and Experiences:

• Proven leadership experience managing service/support teams, ideally in a scaling business
• Expertise in ITIL frameworks and best practices (certification highly regarded)
• Experience with ServiceDesk+ or similar platforms
• Demonstrated ability to establish uniform service processes and manage SLAs effectively
• Strong stakeholder engagement and communication skills (internal and external)
• Ability to diagnose, manage, and resolve complex incidents across software and hardware
• A customer-centric approach - across both internal branches and external clients
• Experience or familiarity with IoT technologies, 4G systems, and surveillance equipment is highly desirable
• Proven ability to scale operations efficiently, without significantly growing headcount
• Solid track record of driving continuous improvement and coaching teams to higher performance
• Strong analytical, risk management, and project planning abilities

Additional Details & Benefits:

• Permanent role with a growing, innovative tech business
• Scope to build and shape service operations from the ground up
• Significant exposure to tech leadership and business strategy
• Collaborative team environment with long-term growth opportunities
• The company is growing 15-20% YoY, offering strong job stability

To Apply:

If this sounds like your next opportunity or you would like to hear more, please 'apply now' and submit your resume!