The organisation:

We’re redefining the fitness experience with our expansive, state-of-the-art facility designed to meet every fitness need under one roof. From spacious free weights and cardio zones to reformer Pilates, group classes, wellness amenities, and even a basketball court, we offer a comprehensive environment for our members to reach their goals. In addition to our full-service locations, we also operate stand-alone Pilates studios, allowing us to bring a focused, boutique experience, catering to a wide audience.

This is a really exciting opportunity to be a part of a rapidly growing, high-end fitness brand offering the rare chance to build from the ground up, a soon to be state-wide service.

About the role:
We are looking for a dynamic and results driven Appointment Setter to become part of our team at Housed. In this role, you will be responsible for managing & nurturing a lead base across multiple locations. You will handle CRM lead management, initiate contact with inbound enquiries, and drive the prospect to member transition by ensuring that leads are effectively nurtured to maximizse show-up rates and qualified appointments. As a member of our sales team, you'll be responsible for consistently achieving key performance indicators (KPIs) focused on converting high-quality leads & providing exceptional service for a prospective customer.

Key Responsibilities:

Lead Management & CRM: Efficiently manage and track a large volume of leads per location using our CRM system, ensuring each lead is properly categorised, followed up with, and nurtured through the sales funnel.

Inbound Lead Handling: Take the initiative to respond promptly to inbound leads, providing them with relevant information and generating interest in our gym’s services and memberships.

Lead Nurturing: Develop personalised outreach strategies to build strong relationships with leads, guiding them through the decision-making process and addressing any objections or concerns.

Appointment Setting & Conversion: Maximise show-up rates and convert leads into high-quality appointments by qualifying leads, understanding their fitness goals, and scheduling consultations or gym tours.

Outbound Sales Calls: Proactively follow up on "no-sales" leads to re-engage, address any issues, and work towards converting them into gym members.

KPI Management: Consistently meet KPIs focused on call productivity conversion rates, qualified appointment bookings, and lead management effectiveness, with a strong emphasis on performance metrics.

Collaboration: Work closely with the gym management and sales teams to align strategies, share insights, and contribute to team goals.

What we are looking for:

Minimum 2 years experience in a Appointment Setter, Sales Consultant or similar role.

A genuine passion for fitness and a desire to help individuals from diverse backgrounds kickstart their health and fitness journey.

Adaptable and thrives in fast-paced environments, with a strong willingness to learn and grow.

Proactive and driven, with a strong ability to identify opportunities for growth and improvement.

Perks & Benefits:

Enjoy the opportunity to earn uncapped commission with a generous, performance-driven compensation structure.

Enjoy complimentary staff membership and a 50% discount for family members, with access to our brand-new, state-of-the-art facilities, including classes and wellness amenities.

Benefit from a comprehensive onboarding and training program designed to provide the support and skills you need to excel and reach your full potential.

Endless growth potential with a rapidly expanding, high-end fitness brand, offering long-term career development in a dynamic and thriving industry.

Strong, supportive team culture that fosters collaboration and growth.

Free onsite parking for staff and conveniently located next to Macquarie Park train station.

If this opportunity interests you, we encourage you to apply for a confidential conversation!