Location: Sunshine Coast, QLD or Sydney East, NSW
Company: Home Care Assistance

About Us

Home Care Assistance is a leader in the home care industry, committed to providing high-quality care that enables older adults and individuals with disabilities to live independently and comfortably at home. Our Sunshine Coast office supports clients across both Aged Care and NDIS, delivering personalised, client-first services that make a meaningful difference in people's lives.

At Home Care Assistance, we live by our core values:

Passion – We go the extra mile for our clients and teammates.

Care – Compassion is at the heart of everything we do.

Team Excellence – Collaboration drives our success and ensures the highest standards of service.

Due to ongoing growth, we are seeking an energetic and driven Sales Team Lead based either in our Sunshine Coast, QLD or Sydney East, NSW office to lead the Community Engagement Teams in QLD - Sunshine Coast, Sydney East, and Central Coast areas. This is a key role focused on developing and delivering growth plans for HCA, and leading a Team focused on referral management, new client acquisition and onboarding to support the continued expansion of our services.

Position Overview

As a Sales Team Lead, you will be responsible for building strong relationships within the community, managing new lead consultation meetings, new client sign-ups and facilitating a seamless onboarding process. You will engage with key stakeholders such as hospitals, GPs, pharmacies, and community organisations to strengthen referral pathways and position Home Care Assistance as a trusted provider of aged and disability care services.

Key Responsibilities:

Develop and execute comprehensive sales plans to achieve company goals.

Lead, mentor, and inspire a high-performing sales team across different regions to meet and exceed individual and team objectives.

Identify new business opportunities and expand the company’s market presence.

Analyse sales performance metrics and provide actionable insights for continuous improvement.

Monitor market trends, competitors, and industry developments to stay ahead of the curve.

Prepare accurate sales forecasts, budgets, and reports for senior management.

Build and maintain referral relationships with hospitals, GPs, pharmacies, brokers, and community organisations to drive client acquisition.

Attend industry and networking events to strengthen partnerships and establish Home Care Assistance as a trusted provider.

Collaborate with internal teams, including Care Managers, Care Worker Managers, and Rostering Teams, to align sales strategies with business objectives, and ensure successful client integration.

Stay informed on aged care reforms and industry regulations, ensuring compliance with policies and ethical standards.

Provide insights and feedback to internal teams to support continuous improvement and enhance client and stakeholder engagement.

About You

Qualifications & Experience

✔ Tertiary qualification preferred in a relevant field (e.g., Aged Care, Health, Community Services, Business).
✔ Experience in a Sales Management, or Relationship Management role (minimum 2 years).
✔ Prior Aged Care or NDIS experience required.
✔ Strong understanding of Home Care Packages (HCP) and/or NDIS services is desirable.

Skills & Competencies:

Leadership - High Emotional Intelligence with the ability to lead, mentor and inspire the Community Engagement Team

Sales Management or similar role - Proven experience to analyse, forecast, and create sales tools to build a lead funnel

Strong Communication and Interpersonal Skills – Ability to adapt communication style to different audiences and clearly explain home care services.

Networking & Relationship Building – Proven ability to establish and nurture strong partnerships with key referral sources such as hospitals, GPs, pharmacies, brokers, and community organisations.

Attention to Detail – Excellent written and verbal skills to ensure accurate documentation and client interactions.

Teamwork & Collaboration – Willingness to work closely with multiple departments and support team members as needed.

Analytical Thinking – Ability to interpret financial reports, government policies, and industry guidelines.

Technical Proficiency – Experience using CRM systems (e.g., HubSpot) or operational systems for data entry and record-keeping.

Why Join Us?

Meaningful Work – Make a real difference in the lives of seniors, and individuals with disabilities.

Supportive & Collaborative Team – Work with a professional team that actions the values Passion, Care, and Team Excellence.

Career Growth & Development – Opportunities for training, mentorship, and career advancement within a growing organisation.

Competitive Salary & Benefits – Attractive remuneration package and additional benefits.