About us

Talking Matters is a division of the Torrens Health group and is a leading provider of speech pathology & occupational therapy services for children. We employ passionate, fun & committed staff to support children with a wide variety of developmental & learning needs aged from 0 to 18 years. Our services are provided either in our well resourced clinics in Elizabeth Downs & Christie Downs or within schools, preschools or homes and include individual & group therapy.

The role

Due to a continuing increase in clinicians and our commitment to ongoing growth, we are seeking a suitably skilled & friendly Senior Administrative Assistant to join our dedicated team in the south. You will provide a professional and welcoming face to our practice while helping to make sure everything is running smoothly for both families and clinicians in the background.

Enjoy a flexible working roster as a 0.6FTE. We are happy to negotiate working hours for the right candidate, including School hours

The position is more complex than people typically realise, but it's also very rewarding. To be successful you will be a friendly, positive thinking problem solver and computer savvy person who likes to be busy and can pick up new processes quickly.

About the role

Site Operational Tasks

Greeting and welcoming the families who use our service

Responding to telephone calls and emails

Assisting with queries about our services, bookings, Medicare and NDIA

Raising invoices and taking payments using a range of payment options

Managing clinician calendars and service bookings

Managing various data bases and reporting functions

Managing communication between clients and our team members

Assisting with debt collection

Keeping service agreements up to date with families for services currently being offered

Assisting to manage required documentation for off-site service provision

Essential skills & experience

Clear and effective communication skills both verbal and in writing

Working with Children Check or willingness to obtain before commencing

NDIS Worker Check clearance or willingness to obtain before commencing

Childsafe training certification or willingness to obtain prior to commencing

Competence in using Microsoft Programs, including Word, Excel and Outlook

Competence in using the range of technology typically found in an office environment

The ability to learn new skills quickly

Desirable skills & experience

Demonstrated experience interacting with young children and children with disabilities

Knowledge about allied health and the role of a speech pathologist and occupational therapist in helping children

Knowledge of the Medicare and NDIA systems

Demonstrated ability to work effectively in a team of professionals

If you believe you have the experience and motivation necessary for this demanding but fulfilling role, we invite you to submit your application, including a CV and cover letter, addressed to Tina Lee, the Operations Manager. Please explain why you feel you are appropriate for the position. The recruitment process will commence immediately.

The Talking Matters team prioritises the safety and wellbeing of children and young people and take responsibility for ensuring that our service always operates in child safe environments.

Talking Matters is committed to an inclusive workforce: we encourage applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.