Company description:

About us:

Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first and thrive on being part of an inclusive and united team, we encourage you to read further.

Job description:

Location: Broadmeadows campus location, with occasional travel

Role Type: Full Time, Permanent

About The Role:

As a Student Services Team Leader (internally referred to as Education Operations Team Leader), you'll lead a team of 8-10 staff members, driving excellence in student-focused administrative services across our campuses. Reporting to the Manager, Education Operations Hub, your focus will be on coordinating daily workflows, supporting continuous improvement and ensuring our students receive timely, accurate, and meaningful support throughout their journey.

This is an opportunity to take on a hands-on leadership role where you'll influence service delivery, drive performance, and contribute to the evolving student experience at BKI.

About You:

We are looking for a proactive leader who is passionate about customer service, operational excellence and empowering teams to thrive in a busy, people-focused environment.

You will bring:

• Demonstrated experience leading a high-performing team in an education or service environment
• Strong workflow coordination and rostering abilities, with a sharp focus on quality and deadlines
• Excellent communication, interpersonal and influencing skills
• Ability to collaborate across teams and manage multiple priorities
• Confidence in using IT systems and tools for reporting, process improvement and knowledge sharing
• A forward-thinking mindset and a commitment to process improvement, scalability and sustainability
• Valid driver's licence and ability to travel between campuses

Experience in educational operations or student services is highly regarded. This is a full-time position, providing an opportunity to make a meaningful impact on student experiences while working in a supportive and collaborative environment.

We can offer you:

• Attractive work-life balance and flexible work options
• Free onsite parking for most campuses
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia

Things we will require from you:

• Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation

Ready to Take the Next Step?

If you're passionate about student support and have strong customer service and administrative skills, we'd love to hear from you! Click ‘Apply Now' to submit your application.

If you have any accessibility requirements to participate in the recruitment process, or are experiencing technical difficulties applying for this job please contact [email protected]

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

Applications close 14th May 2025

Applications will be assessed continuously - interviews may commence prior to advertised closing date.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.