We are a small, yet creative and forward-thinking team headquartered in North Carlton, Victoria. A brand with longevity, vision, and integrity – we are committed to making your journey with us inspirational, attracting like-minded individuals who are looking for a career that presents new challenges and opportunities.

The Lab Organics instore customer care consultant you are responsible for the operational processes that ensure The Lab Organics bricks & mortar store is organised, well presented, and enables our customers to have a seamless and exceptional shopping experience.

Casual or Part-Time available - 19-25 hours per week

Key responsibilities include but are not limited to:

• Thrive to meet set sale targets & KPI’s
• Maximise all customer contact opportunities to provide exceptional customer care and product knowledge
• Identify ways to personalise the experience of every customer, whenever possible
• Always deliver an outstanding shopping experience to every customer contact via email, phone or in person

• Genuinely care about people, and always sees through the eyes of the customer and team to ensure the best customer and team member experience.

• Work closely with other internal departments to ensure issues affecting customer orders or returns are revolved and enable a seamless shopping experience

To join the team, you must meet the following criteria

• You will love this role if you thrive in a fast-paced retail environment and love to get into the nitty gritty detail of ensuring our operations are as smooth as they can be so our customers can have a seamless experience.
• Previous skincare / wellness sales and retail experience

• Strong stock knowledge, with the ability to empower store teams to teach and communicate your knowledge across to them & customers
• Exceptional communication and organisational skills
• A meticulous attention to detail and passion for problem solving
• Ensure all in-house processes and procedures are always adhered to
• Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation, and pronunciation) in both written and spoken communication
• Ability to achieve results through influence and problem solving
• Flexible attitude and positive approach
• Self-motivated, proactive, and energetic